Graduate Application Support Analyst

Years Experience: 0-2 years in relevant experience

Job Type: Permanent, Full-Time

Start Date: ASAP, rolling recruitment

Sinara Consultants are actively recruiting skilled, adaptable and inquisitive Application Support Analysts to join our Technical Operations team. You will be supporting a number of our business-critical applications, providing third-line support to a variety of customers. The role requires availability outside of working hours on a rotational basis. The role is an interesting mix of DevOps engineering work on projects within the Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers. Full training will be provided at the start.

About the Role: You will be responsible for analysing, prioritising and resolving customer support incidents which may be application, data or system related. Primary duties include:

• Resolving issues related to applications and environments
• Analysing, prioritising and triaging incidents reported by customers
• Conducting investigations to provide solutions or temporary workarounds
• Collaborating with developers upon identification of potential software defects
• Communicating with customers until incident resolution
• Proactive collaboration in the incidents of all the members of the team

Additional responsibilities:

• Proactively maintaining support material
• Contributing to customer service performance reports
• Documenting routine change requests
• Undertaking routine data or system configuration tasks
• Working alongside the developers undertaking application and system testing
• Deploying applications
• Do maintenance for internal applications
• Set up of new internal application environments

The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.

About you: You will have some experience working in a customer facing support role in an IT environment. Although your academic qualifications are not critically important, you will be dealing with technically able colleagues who set high standards. We are not looking for any specific certification, but you will need to demonstrate some relevant experience.

Your Skillset: The qualities we are looking for include:

• A general understanding of Microsoft Windows infrastructure is essential, including Web Service technologies
• A good understanding of SQL (Postgres, SQL server, MySQL)
• An enthusiasm for getting the job done without compromising accuracy or quality
• The ability to quickly learn those concepts with which you are unfamiliar
• Good verbal and written communication
• Effective time management and organisational skills

It would be very beneficial to have knowledge in any of the following:

• The ability to construct relatively complex SQL queries
• Networking
• Knowledge of financial trading and market data would be useful

You may have a software development, system or database administration background but will be keen to move to an application support role with a broader knowledge base. Our specialist applications are varied, and you will need to acquire a thorough understanding of the underlying business processes and data structures. However, most of this can be taught on the job.

To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills.

Career progression and training: The role will begin with 3 months of structured training and learning the role. Sinara will provide training on industry/domain-specific topics and applications. There will be opportunities to join wider technical training offered within Sinara. Certification training is supported at Sinara where it is relevant to the role.

What we offer: Sinara offers a competitive salary and benefits package, which includes:

• Base salary of £42,000
• Two profit-related bonus schemes
• Salary reviews every 6 months for the first two years, then annually
• Additional remuneration is available for the out-of-hours support rota
• 25 days of holiday
• A pension plan and pension salary sacrifice option

Other Benefits:

• Income protection insurance
• Hybrid and flexible working: mix of office and home working
• All necessary home working equipment

Working hours: This position is full-time, predominantly Monday to Friday but may require availability outside of working hours on a rotational basis (to be discussed). There is the possibility of joining the “on-call” support rota for additional remuneration. It is a hybrid role (with 2- or 3 days in the office and the rest remote).

About Sinara: Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems. Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge. We recruit an intake of graduates every year in our software engineering and technical operations departments and all graduates are given 1:1 mentoring and career development guidance as well as interaction opportunities and socials with fellow graduates whether they be remote or in office.

As an equal opportunities’ employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status. Sinara is only able to hire people who already possess the right to work in the UK and cannot provide employer visa sponsorship.