Graduate Dev Ops and Application Support Engineer

Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps and Application Support and Engineering fields to join our Technical Operations team.
The role is an interesting mix of DevOps engineering work on projects within Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers.
This is a shift-based role requiring availability for predominantly evening and overnight shifts. Applicants should ensure they are comfortable with this. Full training will be provided at the start.
About the role
The role entails active monitoring, maintenance, management and incident support of Sinara software applications for our clients.
Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.
Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations.
A key purpose of the role is to provide technical support 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between evenings, overnight and early morning shifts. A two-month initial training period would be during normal day time hours.
Primary duties include
Systems and Application Management
– Ensuring operational performance of our applications and environments
– Monitoring dashboards
– Overnight monitoring checks of the internal infrastructure
– Maintaining our Linux server estate and services
– Performing routine data or system configuration tasks
– Deploying, managing and updating AWS services and other cloud platforms
– Administering containerisation tools and orchestration platforms such as Docker and Kubernetes
– Proactively finding tasks to improve the processes
– Maintenance of internal infrastructure.
Incident Management
– Resolving issues related to applications and environments
– Analysing, prioritising and triaging incidents reported by customers
– Conducting investigations to provide solutions or temporary workarounds
– Collaborating with developers upon identification of potential software defects
– Communicating with customers until incident resolution
– Transitioning issues to the standard-hours application support team
– Proactively collaborating on incidents involving all team members
Additional responsibilities encompass
– Proactively updating support materials
– Contributing to customer service performance reports
– Documenting routine change requests
– Participating in application testing throughout the full test lifecycle
– Deploying, managing and updating AWS services and other cloud platforms
– Administering containerisation tools and orchestration platforms such as Docker and Kubernetes
The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.
The shifts
A key purpose of the role is to fulfil our duty to provide technical support services for our applications 24 hours a day. As such the position involves working beyond standard business hours.
The role joins of a team of fellow multi-shift engineers who together seamlessly cover the 24 hours split across 3 shifts spanning evenings and overnight with a flexible third shift overlapping the other two. The shifts rotate on approximately monthly basis and all team members are required to be available to fulfil any shifts (with notice).
Currently we support clients 24/5 but we expect this to develop into 24/7 support.
Career progression and training
– The role will begin with 2 months of training and learning the role while working day shift hours with our London team (remotely, but with the option to work from the office if you wish).
– Sinara will provide training on industry/domain-specific topics and applications.
– There will be opportunities to join wider technical training offered within Sinara.
– Certification training is supported at Sinara where it is relevant to the role.
What we offer
Sinara offers a competitive salary and benefits package, which includes:
– Base salary range £38,000-£42,000
– Two profit-related bonus schemes
– Salary reviews every 6 months for the first two years, then annually
– 25 days of holiday
– A pension plan and pension salary sacrifice option
– Private medical scheme
– Income protection insurance
– Training budget per employee
– All necessary home working equipment
– Employee wellbeing benefits (e.g. therapy)
Working hours
This position is full-time, requiring 35 to 42 hours of work per week (depending on the shift). The hours will average out at 37.5 over the course of all shift rotations.