At a Glance
- Tasks: Lead front office operations and deliver exceptional guest experiences across our stunning coastal hotels.
- Company: Join Warner Hotels, a vibrant team in a beautiful setting on Hayling Island.
- Benefits: Enjoy gym access, 60% food discount, career development, and 28 days annual leave.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact by enhancing guest journeys and leading a dynamic team.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a passion for guest service.
Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, this beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.
The Cluster Front Office Manager leads the Front Office operations across the hotels within the cluster, to deliver exceptional guest experiences aligned with Warner Hotels' brand standards, from arrival to departure. The role oversees reception, porterage, and guest services to ensure smooth arrivals, departures, and personalised stays, across the hotels.
Responsibilities:
- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
- Be an expert in the rebooking process and drive onsite break sales.
- Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
- Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
- Keep promises by ensuring accurate reservations, billing, and guest communications, delivering commitments on time and to the highest standard.
- Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
- Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
- Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
- Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.
Behaviours, Skills & Experience:
- Strong knowledge of reservations systems, guest service standards, and sales techniques.
- Proven leadership experience in front office or hospitality operations.
- Commercial acumen with experience in budgeting and revenue generation.
- Excellent communication and problem-solving skills.
- Ability to lead and inspire a diverse team in a fast-paced environment.
Why Work for Warner Hotels?
- Free use of gym and leisure facilities.
- 60% discounted food onsite.
- Pension scheme.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level).
- 28 days annual leave per year (Inclusive of Bank Holidays).
- Cycle to Work Scheme.
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family.
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions.
- Life Assurance.
- Free Car Parking onsite.
- Family Friendly policies.
- Refer a friend scheme.
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform.
- Access to a discounts platform including a points based discount plan to increase your retail discounts.
- Access your wages on demand through Aslan.
- Employee Assistance Programme.
- L&G Care Concierge.
- Glow Getters and Long Service Awards.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
Cluster Front Office Manager in Hayling Island employer: Sinah Warren
At Sinah Warren, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and collaboration thrive. Our stunning coastal location not only offers breathtaking views but also provides employees with access to exceptional leisure facilities, including a spa and pools, promoting a healthy work-life balance. With ample opportunities for professional growth and development within our friendly kitchen team, joining us as a Sous Chef means becoming part of a dedicated family that values your contributions and supports your culinary journey.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Front Office Manager in Hayling Island
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sinah Warren. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sinah Warren
Don't be shy about reaching out to Sinah Warren directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Front Office Manager in Hayling Island
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sinah Warren and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sinah Warren
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
