At a Glance
- Tasks: Support the Store Manager and lead a dynamic team to deliver exceptional customer service.
- Company: Join a vibrant coffee brand that values teamwork and personal growth.
- Benefits: Enjoy competitive pay, discounts, free drinks, and tailored training plans.
- Other info: Flexible shifts with opportunities for career advancement in a fast-paced environment.
- Why this job: Be a key player in creating unforgettable coffee experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience and a positive, can-do attitude are essential.
The predicted salary is between 24750 - 30250 £ per year.
Assistant Manager - Various Locations Role - 30+ Hrs
About the role
We're trialling a 30-hour Assistant Manager role, usually four shifts of 7.5 hours a week , built around supporting your Store Manager and making sure there's strong management cover on the days that matter most, weekends included.
Benefits
- Paid properly, so if you work over 30 hours you will be paid for that time(capped at 42.5 hours per week)Sim Trava Star Points awarded for recognition and performance; you can spend these Star points on a wide range of products.
- Access to Sim Trava Rewards portal, which includes discounts at many retailers, cash back on shopping and fuel cards.
- Whilst on shift free hand-crafted drinks, along with 50% off food and the wider drinks range.
- Costa Coffee discount card giving you 25% discount off in the nation's favourite coffee shop.
• Surprise on your birthday!
- Wellbeing support with Employee Assistance Programme.
- Contributory pension provided.
- Personal and individual training plan specifically tailored to your requirements.
What we are looking for from you
You will be open and honest, have good communication skills and a can-do attitude.
As a natural team leader who supports the Store Manager in running the store effectively and efficiently, shares their skills by training and developing the team, so that on every shift an unbeatable coffee experience is delivered to every guest.
We are looking for someone who have previous supervisory / management experience who is reliable and committed used to working in a fast-paced environment, and who continually wants to overachieve in their role.
The Role
As an Assistant Manager you will be an inspiring team leader, who is passionate about the Company and always applies brand standards.
You will have the energy and enthusiasm to deliver outstanding customer service.
At all times be an Ambassador for the Sim Trava Values.
In addition to this you will also be responsible for the following
- Execute all aspects of rota planning ensuring the effective control of labour and that every team member is deployed effectively to meet trading needs.
- Understand and monitor the store KPIs and translate to daily actions.
- Demonstrate great leadership in developing team members and supporting them so they are inspired to grow with Sim Trava.
- Implement marketing updates ensuring new POS is briefed to the team to guarantee continued success of the store.
- Ensure cash and stock handling is always kept secure.
- Oversee the delivery of all brand standards throughout the shift, ensuring complete customer satisfaction.
- Understand the importance of the Sim Trava policies and procedures together with Costa check standards, Health & Safety checks and taking all necessary remedial action and escalating as required.
- Taking all opportunities to develop yourself using the Sim Trava development plans together with the My Costa Learning tools to the Store Manager role
- #J-18808-Ljbffr
30 hour Assistant Manager in Trafford employer: Simtrava
Simtrava is an excellent employer for those seeking a vibrant and supportive work environment in Manchester. With a focus on employee growth, we provide comprehensive training and competitive pay, alongside unique perks like free drinks and food discounts that enhance the overall experience. Join our team to be part of a culture that values passion, teamwork, and joy in every cup served.
StudySmarter Expert Advice🤫
We think this is how you could land 30 hour Assistant Manager in Trafford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Simtrava. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Simtrava
Don't be shy about reaching out to Simtrava directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace 30 hour Assistant Manager in Trafford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Simtrava and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Simtrava
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
