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- Tasks: Lead and support store operations across the North of England, driving excellence and performance.
- Company: Sim Trava prioritises people, fostering a thriving work environment and impactful culture.
- Benefits: Enjoy development opportunities and a chance to make a real difference in the business.
- Why this job: Be hands-on, coach teams, and help improve underperforming stores while celebrating success.
- Qualifications: Experience in multi-site retail or hospitality leadership with strong coaching skills required.
- Other info: Applications open from 13 July 2025 to 31 August 2025; based in Altrincham.
The predicted salary is between 36000 - 60000 £ per year.
This is a field-based operational role, supporting stores across the North of England including Wales. The role focuses on delivering world-class Costa experiences and driving business growth by providing operational support and guidance to Regional and Store Managers.
What you’ll be doing
The Store Operations Manager will lead and deliver key projects that drive consistency and performance across all stores. Working closely with Store teams and Regional Managers, you will play a critical role in improving operational excellence, supporting new initiatives, and helping underperforming stores recover through insights, coaching, and hands-on guidance.
This is a hands-on field-based role with regular store visits, where you\’ll support and coach teams to meet Sim Trava and Costa brand standards and KPIs.
Operational Excellence
- Support stores in delivering excellence across all KPIs.
- Implement and embed Costa initiatives such as \”More Cups More Often\” and Brand Excellence manuals.
- Collaborate with Store and Regional Managers to drive consistency and continuous improvement.
Brand Standards & Improvement
- Support stores to exceed required pass rates in Costa Check Audits.
- Provide coaching, feedback, and action plans following Costa Check audits..
- Monitor performance and follow up with remedial action where required.
- Provide insights on NPS, customer complaints and feedback to drive improvements across the region.
Strategic Support
- Deliver operational workshops (e.g., summer and Christmas launches).
- Support strategic priorities within the region, working closely with the Regional Manager.
- Build a regular contact and review strategy with stores to support both performing and underperforming stores.
Coaching & Development
- Coach Store Managers to be self-sufficient in operational and brand delivery.
- Facilitate training on efficiency (RPRPRT), service, and brand standards.
- Encourage active use of MyCostaLearning to support team development.
New Store Openings & Renewals
- Partner with the NSO team to support openings and refurbishments.
- Guide new teams through setup and early-stage operations.
- Review performance and provide additional support post-opening.
Store Visits & Feedback
- Conduct regular visits to check Point of Sale, service and stock levels, store maintenance and overall brand delivery.
- Provide feedback and work with Regional Managers to address development areas.
A bit about you
Experience
- Multi-site retail or hospitality leadership experience
- Track record of improving underperforming stores
- Experience with audits, compliance, and brand standards
- Comfortable delivering training and coaching
Skills
- Strong coaching and feedback skills
- Operational know-how (efficiency, service, standards)
- Good with KPIs, audits, and customer metrics (e.g. NPS)
- Clear, confident communicator and influencer
Knowledge
- Familiar with Costa brand standards and initiatives
- Understanding of training systems (e.g. MyCostaLearning)
- Customer experience and complaint resolution
Attributes
- Hands-on, field-based approach
- Self-motivated, organised, and flexible
- Passionate about people and performance
A bit about us
Sim Trava is a business that truly puts people first. We believe in creating environments where teams thrive and we’re committed to doing things the right way. In this role, you’ll help shape our culture celebrate our amazing people. We offer development opportunities, and the chance to make a real impact across the business
Applications Begin 13 July 2025
Closing Date for Applications 31 August 2025
Location
4-12 Victoria Street
Altrincham
WA14 1ET
United Kingdom
#J-18808-Ljbffr
Store Operations Manager employer: Simtrava
Contact Detail:
Simtrava Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Familiarise yourself with Costa's brand standards and initiatives. Understanding their operational excellence goals will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Highlight your experience in multi-site retail or hospitality leadership. Be ready to share specific examples of how you've improved underperforming stores, as this is a key focus for the role.
✨Tip Number 3
Prepare to discuss your coaching and training methods. Since the role involves developing Store Managers, showcasing your ability to empower others will set you apart from other candidates.
✨Tip Number 4
Be proactive in understanding customer experience metrics like NPS. Being able to analyse and act on customer feedback will demonstrate your commitment to operational excellence and brand improvement.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site retail or hospitality leadership. Emphasise any achievements related to improving underperforming stores and your familiarity with brand standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and coaching. Mention specific examples of how you've successfully implemented training or initiatives in previous roles.
Showcase Your Skills: Clearly outline your skills in coaching, feedback, and operational know-how. Use metrics to demonstrate your success with KPIs, audits, and customer satisfaction improvements.
Research Sim Trava: Familiarise yourself with Sim Trava's values and culture. Highlight how your personal attributes align with their commitment to putting people first and creating thriving environments.
How to prepare for a job interview at Simtrava
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in multi-site retail or hospitality. Highlight specific examples where you improved underperforming stores and how you achieved operational excellence.
✨Demonstrate Coaching Skills
Since the role involves coaching Store Managers, come ready with examples of how you've successfully trained and developed teams in the past. Share your approach to providing feedback and facilitating training sessions.
✨Familiarise Yourself with Costa Standards
Make sure you understand Costa's brand standards and initiatives. Research their 'More Cups More Often' campaign and be ready to discuss how you would implement these initiatives in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and audit compliance. Think of scenarios where you had to resolve issues and improve performance metrics.