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- Tasks: Lead a dynamic team to deliver an unbeatable coffee experience every day.
- Company: Join Costa Coffee, a brand that values its people and culture.
- Benefits: Competitive salary up to £34,500, with a permanent full-time position.
- Why this job: Be part of a passionate team and make a real impact in customer service.
- Qualifications: Previous management experience in hospitality and a passion for great service.
- Other info: Opportunity for career growth in a supportive and engaging environment.
The predicted salary is between 27600 - 41400 £ per year.
# Holmes Chapel ManagementOur people are the most important part of our business, so we strive to create a working environment that rivals some of the biggest and best brands out there. We want to recruit people that are proud to work for us, because happy people equal happy customers.**Job Title: Store Manager****Reports to: Regional Manager**Total responsibility for the running of the store, ensuring that every customer receives an unbeatable coffee experience.To Champion Sim Trava culture and embed this within the team.**Key Responsibilities**· Takes ownership for the results and success of the store. Leads the store team in all aspects of delivering an unbeatable coffee experience to every guest, all of the time.· Takes accountability for adhering to all aspects of health and safety within the store – for customers, team members and external visitors, and keeping up to date with legislation and business guidelines relating to this area.· To take overall responsibility for delivering brand standards at all times, by ensuring that the store is opened / closed and operated in line with all Costa standards, policies and procedures.· To take overall accountability for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins / profit.· To analyse and act upon financial / performance data to enable the store to run in the most efficient & profitable manner.· To ensure the effective control of labour.· To ensure that all company policies and procedures are in place and carried out when maintaining cash & stock security.**Experience/ Knowledge:**Essential:· Previous management experience.· Worked within a customer-facing / hospitality environment.· Passionate about the brand.· Experience of managing a budget – labour and key controllable costs.**Skills and qualities:**Essential:· Exemplary role model – a true professional.· Passionate in delivering great customer service.· Ability to lead a team through motivation and engagement.· Excellent communicator and can delegate effectively to the team.· Takes ownership for results.· Strives to be the best – looks to exceed targets.Ideally the perfect candidate will be able to demonstrate the following,Strong track record in growing salesConfident and passionate about high standardsWarm and welcoming to every customer, and staff memberFast learner, but able to seek help when required.Able to prioritise workloads.**Salary** per annum up to £34,500 pa**Status**Permanent**Type**Full time**Applications Begin**18 September 2025**Closing Date for Applications**31 October 2025**Location**Costa Coffee Holmes Chapel Unit 2 8-10 London Road CW4 7AD United Kingdom #J-18808-Ljbffr
Holmes Chapel Management employer: Simtrava
Contact Detail:
Simtrava Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holmes Chapel Management
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an unbeatable coffee experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to talk numbers! Brush up on your budget management skills and be prepared to discuss how you've successfully managed costs in previous roles. We love candidates who can demonstrate their ability to keep things profitable while still delivering top-notch service.
✨Tip Number 4
Don’t forget to showcase your leadership style! Think about how you motivate and engage a team. Share specific examples of how you've led a team to success in the past. We’re looking for someone who can inspire others and create a positive work environment.
We think you need these skills to ace Holmes Chapel Management
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for the brand shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering an unbeatable coffee experience.
Tailor Your Experience: Make sure to highlight your previous management experience and any customer-facing roles you've had. We love seeing how your background aligns with our values and the responsibilities of the Store Manager position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Simtrava
✨Know Your Coffee
Make sure you brush up on your coffee knowledge! Understand the different types of coffee, brewing methods, and what makes a great coffee experience. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your previous management experience where you successfully led a team. Highlight how you motivated your team and delivered exceptional customer service. This is key for a Store Manager role!
✨Understand the Business Metrics
Familiarise yourself with basic financial concepts related to managing a store, like budgeting and profit margins. Be ready to discuss how you've used data to improve performance in past roles. This will demonstrate your accountability and strategic thinking.
✨Emphasise Customer Service
Be prepared to talk about your approach to delivering outstanding customer service. Share specific instances where you went above and beyond for customers, as this aligns perfectly with the company's values and mission.
