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For Companies At a Glance
- Tasks: Lead a team to deliver an unbeatable coffee experience and manage store operations.
- Company: Join Costa Coffee, a brand passionate about great service and quality.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Be a part of a dynamic team and make every customer's day better.
- Qualifications: Previous management experience in hospitality and a passion for customer service.
- Other info: Flexible hours and opportunities for personal development await you.
The predicted salary is between 28000 - 40000 £ per year.
Overview
Total responsibility for the running of the store, ensuring that every customer receives an unbeatable coffee experience. To champion Sim Trava culture and embed this within the team.
Key Responsibilities
- Takes ownership for the results and success of the store.
- Leads the store team in all aspects of delivering an unbeatable coffee experience to every guest, all of the time.
- Takes accountability for adhering to all aspects of health and safety within the store – for customers, team members and external visitors, and keeping up to date with legislation and business guidelines relating to this area.
- Responsible for delivering brand standards at all times, by ensuring that the store is opened/closed and operated in line with all Costa standards, policies and procedures.
- Accountable for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit.
- Analyses and acts upon financial/performance data to enable the store to run in the most efficient & profitable manner.
- Ensures effective control of labour.
- Ensures that all company policies and procedures are in place and carried out when maintaining cash & stock security.
- Holds regular team meetings to communicate all key information and implement new initiatives to the store team.
- Deals with and resolves customer complaints in line with company policies/procedures.
- Ensures the store has a robust succession plan in place.
- Carries out regular and effective 1:1’s and reviews with all team members.
- Recruits, trains, coaches, develops and retains team members to ensure that they deliver brand standards and an unbeatable customer experience as well as achieving their full potential.
- Ensures all marketing updates and new POS are implemented and maintained effectively.
- Works with area/peer group to share best practice and support the Area Manager with other activities within the business.
- Prepares for an input into regular business reviews with Area Manager.
Experience / Knowledge
- Previous management experience.
- Worked within a customer-facing/hospitality environment.
- Passionate about the brand.
- Experience of managing a budget – labour and key controllable costs.
Skills and Qualities
- Exemplary role model – a true professional.
- Passionate in delivering great customer service.
- Ability to lead a team through motivation and engagement.
- Excellent communicator and can delegate effectively to the team.
- Takes ownership for results.
- Strives to be the best – looks to exceed targets.
- Good planning and organisational skills.
- Good coaching skills and ‘inclusive’ style.
- Reliable and committed.
- Flexible approach.
- Honest and open.
- Willing to learn.
- Uses initiative.
- Ambitious.
- Confident.
- Analytical.
- Competitive.
Salary and Location
- Salary: £34,000 per annum
- Status: Permanent
- Type: Full time
- Location: Costa Coffee Bury Rock, 1 St Johns Square, Bury, BL9 0JL, United Kingdom
Application Details
- Applications Begin: 19 February 2025
- Closing Date for Applications: 31 March 2025
Bury Rock Management in Bury St Edmunds employer: Simtrava
Contact Detail:
Simtrava Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bury Rock Management in Bury St Edmunds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or motivate your team. Role-playing these situations can really boost your confidence and show that you’re ready to deliver that unbeatable coffee experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the store and its management style. This could give you an edge in your interview and help you understand what it takes to succeed there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Store Manager role!
We think you need these skills to ace Bury Rock Management in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for coffee and customer service shine through. We want to see that you genuinely care about delivering an unbeatable experience to every guest!
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your previous management experience and any relevant skills that match the job description. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Simtrava
✨Know Your Coffee
Make sure you brush up on your coffee knowledge! Understand the different types of coffee, brewing methods, and what makes an unbeatable coffee experience. This will show your passion for the brand and impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. Being able to demonstrate your leadership style will be crucial for a Store Manager role.
✨Understand Financials
Since managing a budget is key, be ready to discuss your experience with financial data. Bring examples of how you've analysed performance metrics to improve efficiency and profitability in previous roles.
✨Customer Service Focus
Be prepared to talk about your approach to customer service. Have a few stories ready that highlight how you've dealt with complaints or gone above and beyond for customers. This will show that you truly value the customer experience.
