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For Companies At a Glance
- Tasks: Create unforgettable travel experiences and nurture relationships with loyal customers.
- Company: Join a passionate team at an award-winning travel company with over 40 years of heritage.
- Benefits: Enjoy a competitive salary, flexible working, and a range of employee perks.
- Why this job: Be the trusted point of contact for our most valued travellers and make a real impact.
- Qualifications: Exceptional customer service skills and a knack for building relationships.
- Other info: Hybrid remote work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Working at Simpson Travel is an opportunity to be part of a passionate, highly motivated team committed to delivering excellent customer service. With over 40 years of industry heritage, we offer award-winning travel experiences rooted in personal service, deep destination knowledge and a culture that values authenticity, collaboration and high standards.
We are currently in a period of ambitious growth and transformation, and the Loyalty Club Concierge will play a pivotal role in enhancing our most treasured customer relationships.
The Loyalty Club is central to the ongoing success of Simpson Travel, representing over 3,500 valued clients and significant annual revenue. This role is about creating and nurturing long-term relationships, acting as the trusted point of contact for our most loyal travellers, and delivering an elevated concierge-style experience from booking through post-holiday follow-up. You will respond to holiday enquiries, curate pre-departure plans, handle feedback and complaints, and help drive improvements that increase satisfaction and retention. This role combines customer service excellence, strategic insight and operational ownership. You will be accountable for ongoing process improvement and working closely across the business to elevate the Loyalty Club experience.
Key Responsibilities
- Organise and book pre-holiday activities, accommodation, airport parking and in-resort experiences
- Manage customer communication across all touchpoints with accuracy and speed
- Handle pre-departure concerns and complaints with a focus on retention and service excellence
What We Are Looking For
- A genuine desire to deliver exceptional customer service
- Natural empathy and confidence handling complex conversations
- Excellent telephone manner and high standard of written and spoken English
- Highly organised with attention to detail
- Ability to work to deadlines and manage pressure effectively
- Strong commercial acumen and ability to build relationships
- Flexibility, resilience and a positive, proactive approach
- Passport and willingness to travel when required
If you are excited by delivering exceptional experiences and driving long-lasting customer loyalty, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits: Additional leave, Bereavement leave, Casual dress, Company events, Company pension, Employee discount, Enhanced maternity leave, Enhanced paternity leave, Health & wellbeing programme, Sick pay
Work Location: Hybrid remote in Richmond TW9
Loyalty Club Concierge in Richmond employer: Simpson Travel
Contact Detail:
Simpson Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Club Concierge in Richmond
✨Tip Number 1
Network like a pro! Reach out to current employees at Simpson Travel on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Loyalty Club Concierge role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and relationship management. We recommend using the STAR method to structure your answers, showcasing your skills in handling complex conversations.
✨Tip Number 3
Showcase your passion for travel and customer service during your interactions. Share personal stories that highlight your empathy and ability to create memorable experiences for clients, as this aligns perfectly with what Simpson Travel values.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in reinforcing your interest in the position and leaving a positive impression on the hiring team.
We think you need these skills to ace Loyalty Club Concierge in Richmond
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating exceptional experiences for our clients.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Loyalty Club Concierge. We love seeing candidates who take the time to connect their background to what we do at Simpson Travel.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key in this role, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Simpson Travel
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about examples from your past experiences where you've gone above and beyond for a customer. Simpson Travel values exceptional service, so be ready to share how you've handled complex conversations or resolved complaints effectively.
✨Show Off Your Organisational Skills
As a Loyalty Club Concierge, you'll need to juggle multiple tasks. Prepare to discuss how you stay organised under pressure. Maybe you use specific tools or methods to manage your time and tasks? Bring those examples to the table to show you're the right fit for the role.
✨Demonstrate Your Empathy
Empathy is key in this role. Think of situations where you've had to put yourself in someone else's shoes, especially when dealing with customer concerns. Be ready to explain how you approach these conversations and ensure customers feel valued and understood.
✨Research Simpson Travel
Familiarise yourself with Simpson Travel's offerings and values. Knowing their history and what makes them unique will help you connect your answers to their mission. It shows genuine interest and that you're not just looking for any job, but specifically want to be part of their team.