At a Glance
- Tasks: Provide second-line support for legal applications and troubleshoot issues effectively.
- Company: Join Simpson Thacher & Bartlett LLP, a leading international law firm with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Diverse and inclusive environment that empowers everyone to thrive.
- Why this job: Make a real impact by ensuring smooth operation of innovative legal software.
- Qualifications: Experience with legal technology and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 2,000 lawyers. Headquartered in New York with offices in Beijing, Boston, Brussels, Hong Kong, Houston, London, Los Angeles, Luxembourg. Palo Alto, San Francisco, São Paulo, Singapore, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.
The Legal Application Support Analyst will be responsible for providing second-line support, troubleshooting, and administration for all legal applications across the firm. This role involves close collaboration with IT teams to ensure the efficient operation of legal software and associated services within the organization.
The Analyst will work closely with the Application Support Team and other IT functions to ensure smooth delivery of updates, new features, and ongoing system reliability.
- Provide second level support for various applications, troubleshooting issues and ensuring minimal downtime.
- Manage and resolve incidents through ServiceNow, ensuring timely and effective resolution.
- Perform routine checks and monitor systems to ensure security and performance, as well as to identify and address potential issues.
- Assist in application testing and deployment.
- Collaborate with various IT teams to develop and implement new software applications.
- Manage the software update and patching process, including:
- Scheduling and deploying patches and updates.
- Testing updates in staging environments.
- Coordinating with stakeholders to minimize downtime.
- Documenting changes and ensuring rollback plans are in place.
- Participate in change management and release planning processes.
- Ensure compliance with organizational policies and industry standards.
- Maintain accurate and up-to-date documentation of support procedures, configurations, and troubleshooting steps
- Contribute to the development of knowledge base articles for common issues
- Proven experience with Legal technology. Must have user level experience iManage and Intapp.
- Good analytical and troubleshooting skills with a demonstrated proficiency at technical problem solving/root cause analysis to identify issues.
- Experience with basic PowerShell and SQL scripting for automation tasks.
- Experience managing the software update and patching lifecycle, including planning, testing, deployment, and rollback procedures for legal and enterprise applications.
- Ability to work collaboratively within a team, as well as independently.
- Ability to learn new technologies quickly.
- Customer-focused with a commitment to delivering high-quality support.
- Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel.
- Hands-on experience testing QA deliverables, reporting bugs and understanding the business process physically and systematically.
- Detail-oriented and able to follow established procedures.
- Able to lead complex discussions with developers and support teams, building consensus and creation action plans.
- Ability to see issues through to resolution.
- Experience in supporting multiple applications across a global firm.
- Experience with Microsoft 365 applications, including Teams, OneDrive, and Power Platform.
- Bachelor’s degree in information technology, Computer Science, or a related field
- 5 – 7 years of experience in providing support legal or other enterprise-wide applications
Salary and Benefits: Competitive
Hybrid: Monday-Thursday in office, ability to WFH on Fridays
Simpson Thacher is committed to ensuring that everyone can reach their full potential, irrespective of background, identity, or circumstance. We know that we are at our best when we bring together diverse experiences and perspectives. This is why we are focused on fostering a collegial environment which maximises collaboration, empowering every individual to thrive and succeed.
IT - Application Delivery Analyst in London employer: Simpson Thacher & Bartlett LLP
Simpson Thacher & Bartlett LLP is an exceptional employer, offering a dynamic work environment in the heart of New York City. With a strong commitment to employee growth and a collaborative culture, the firm provides ample opportunities for professional development while ensuring a healthy work-life balance through its hybrid working model. Employees benefit from competitive salaries and a diverse workplace that values unique perspectives, making it a rewarding place to build a career in legal technology support.
Contact Details:
Simpson Thacher & Bartlett LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT - Application Delivery Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Simpson Thacher & Bartlett LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT - Application Delivery Analyst in London
Some tips for your application 🫡
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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