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For Companies At a Glance
- Tasks: Provide top-notch IT support to users and clients, troubleshooting hardware and software issues.
- Company: Join Simpson Thacher & Bartlett LLP, a leading international law firm with a global presence.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive, diverse workplace culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in a prestigious firm.
- Qualifications: 3+ years in professional services, strong knowledge of Microsoft Office 365, and excellent communication skills.
- Other info: Opportunity for growth and collaboration in a collegial environment.
The predicted salary is between 36000 - 60000 £ per year.
Department: Information Technology
Location: London
The firm
Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 1,000 lawyers. Headquartered in New York with offices in Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.
Description/Job Summary
With the continued growth within STB the requirements are to onboard an additional IT User Support Specialist to the London IT OTS team. To achieve this the role requires white glove support to all STB users and its clients by ensuring that all IT services and equipment is supported and maintained to the highest standard.
The IT USS will be expected to do multiple tasks including but not limited to 1st, 2nd & elements of 3rd line support, Project work, Travel and potential OOH support. Helping to identify trends, issues and problems and to work with the team in escalating these issues appropriately.
Responsibilities/Duties
- Provide support, assistance to users & clients via email, telephony or in person.
- Ability to support senior users and clients in stressful environments.
- Ensure that all incidents, requests and problems are actioned within the agreed SLA.
- Escalate calls to the appropriate teams within a timely manner as and when required.
- Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles.
- Responsible for troubleshooting a wide variety of Hardware and Software issues.
- Ability to take ownership and accountability with projects and workload.
- Help maintain all stock levels and update asset register.
- Accountable for installs, moves & changes.
- Working with the IT training team to highlight training needs for users.
- Provide key updates/milestones during team meeting for all projects that your assigned to.
- Any other ad-hoc duties/projects as required by the Senior London IT Team.
Required Skills
- Previous professional services experience ideally Legal, minimum of 3 years.
- Excellent knowledge of Microsoft office suite, preferably Office 365.
- Experience in supporting legal applications such as iManage, InTapp, Litera, minimum of 3 years.
- Previous ITSM tool knowledge such as ServiceNow.
- Ability to work under pressure when required.
- Excellent communication skills both written and verbal.
- Ability to manage workload and assist team members when required.
- White glove support for all VIP users is essential.
Details
Salary and Benefits: Competitive
Hybrid: Monday-Thursday in office, ability to WFH on Fridays
Simpson Thacher is committed to ensuring that everyone can reach their full potential, irrespective of background, identity, or circumstance. We know that we are at our best when we bring together diverse experiences and perspectives. This is why we are focused on fostering a collegial environment which maximises collaboration, empowering every individual to thrive and succeed.
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IT User Support Specialist employer: Simpson Thacher & Bartlett LLP
Contact Detail:
Simpson Thacher & Bartlett LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific legal applications mentioned in the job description, such as iManage and InTapp. Having hands-on experience or knowledge about these tools will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in providing white glove support, especially to senior users. Be prepared to share examples of how you've handled stressful situations while maintaining professionalism and efficiency.
✨Tip Number 3
Demonstrate your ability to work under pressure by discussing past experiences where you successfully managed multiple tasks or projects simultaneously. This will show that you can thrive in a fast-paced environment like Simpson Thacher.
✨Tip Number 4
Network with current or former employees of Simpson Thacher & Bartlett LLP on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace IT User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in professional services or legal environments. Emphasise your knowledge of Microsoft Office Suite and any legal applications you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your ability to provide 'white glove' support. Mention specific examples of how you've handled stressful situations or provided exceptional service to senior users.
Highlight Technical Skills: Clearly list your technical skills, especially your experience with ITSM tools like ServiceNow and your ability to troubleshoot both Windows and iOS devices. This will demonstrate your capability to meet the job requirements.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples in your application that illustrate your written and verbal communication skills. Consider mentioning any experience you have in training or assisting team members.
How to prepare for a job interview at Simpson Thacher & Bartlett LLP
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Office Suite, especially Office 365, and any legal applications like iManage or InTapp. Be prepared to discuss specific examples of how you've supported these tools in previous roles.
✨Demonstrate White Glove Support Experience
Since the role requires providing white glove support to senior users, share instances where you've successfully managed high-pressure situations. Emphasise your ability to remain calm and effective while assisting VIP clients.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing a few scenarios where you had to explain technical issues to non-technical users.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting abilities. Think of past experiences where you identified trends or resolved complex issues. Be ready to explain your thought process and the steps you took to reach a solution.
