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- Tasks: Manage key customer relationships and ensure operational success in a dynamic environment.
- Company: Established electronics manufacturing organisation with a focus on aerospace and medical technology.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be the main point of contact for customers and drive impactful projects.
- Qualifications: Experience in manufacturing or engineering, strong communication, and team leadership skills.
- Other info: Opportunity for occasional travel and remote work flexibility.
The predicted salary is between 36000 - 60000 £ per year.
An established electronics manufacturing organisation supporting aerospace, industrial and medical technology sectors is seeking an Internal Account Manager to manage key customer relationships and ensure the successful delivery of operational and commercial objectives.
The Internal Account Manager will act as the primary point of contact for assigned customers, overseeing operational performance, financial management and customer satisfaction across the account lifecycle. Working closely with the Head of Programmes and cross-functional teams, this role will drive customer growth, maintain profitability and ensure high standards of service delivery.
Key Responsibilities- Customer & Account Management
- Act as the main operational contact for assigned customer accounts
- Build and maintain strong long-term customer relationships
- Lead customer-focused teams (typically 8-12 people) to deliver high levels of service
- Conduct regular customer meetings and reviews, including quarterly business reviews
- Manage issue resolution and customer escalations
- Commercial & Financial Management
- Manage account profitability including costs, pricing and margins
- Provide forecasting for revenue, order intake and order book performance
- Support strategic growth opportunities with existing customers
- Ensure financial performance aligns with business objectives
- Working Capital & Risk Management
- Manage accounts receivable in line with agreed payment terms
- Resolve pricing discrepancies and contractual issues with customers
- Address excess and obsolete material claims
- Maintain and manage customer agreements and contracts
- Cross-Functional Coordination
- Lead cross-functional teams to deliver operational excellence
- Collaborate with engineering, supply chain, production and quality functions
- Support the organisations KPIs and operational targets
- Contribute to SIOP meetings and strategic planning processes
- Reporting & Systems
- Maintain accurate information within CRM and ERP systems
- Provide regular reporting to senior management on account performance
- Utilise business systems and tools to manage customer accounts effectively
- Essential
- Experience working within manufacturing or engineering environments
- Proven experience leading or coordinating cross-functional teams
- Strong communication skills with the ability to interact with customers and senior stakeholders
- Commercial awareness and ability to manage account profitability
- Analytical and problem-solving capability
- Proficiency with CRM and ERP systems
- Strong organisational and time management skills
- Desirable
- Experience within electronics manufacturing or high-reliability sectors
- Experience with SIOP, MRP or manufacturing planning systems
- Project management experience
- Strong IT and business systems capability
Based primarily at the Newport site with some remote working possible. Occasional travel within the UK and internationally (approximately 1-2 days per month). Candidates must have the right to work in the UK.
Internal Account Manager in Newport employer: Simpson Recruitment Services
Contact Detail:
Simpson Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the electronics manufacturing sector and let them know you're on the hunt for an Internal Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its key customers. Understand their operational performance and financial management strategies. This will help you demonstrate your commercial awareness and show that you're ready to manage customer relationships effectively.
✨Tip Number 3
Practice your communication skills! As an Internal Account Manager, you'll need to interact with customers and senior stakeholders regularly. Role-play common scenarios with a friend or mentor to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Internal Account Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Internal Account Manager. Highlight your experience in customer management and any relevant skills that align with our needs in the electronics manufacturing sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences where you've successfully managed customer relationships or led cross-functional teams.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve driven customer growth or improved profitability in previous roles.
Apply Through Our Website: We love it when candidates apply directly through our website! It helps us keep track of applications and ensures you get the best chance to stand out. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Simpson Recruitment Services
✨Know Your Customers
Before the interview, research the company's key customers and their industries. Understanding their needs and challenges will help you demonstrate your ability to manage customer relationships effectively.
✨Showcase Your Team Leadership Skills
Be prepared to discuss your experience leading cross-functional teams. Share specific examples of how you've successfully coordinated efforts to deliver high levels of service and resolve issues.
✨Demonstrate Financial Acumen
Brush up on your knowledge of account profitability and financial management. Be ready to talk about how you've managed costs, pricing, and margins in previous roles to ensure commercial success.
✨Familiarise Yourself with Relevant Systems
Since proficiency with CRM and ERP systems is essential, make sure you can discuss your experience with these tools. Highlight any specific systems you've used and how they helped you manage customer accounts effectively.