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- Tasks: Manage key customer relationships and ensure successful delivery of operational objectives.
- Company: Established electronics manufacturing organisation supporting aerospace and medical sectors.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the primary contact for customers and drive their success while enhancing your career.
- Qualifications: Experience in account management, strong organisational skills, and proficiency with CRM systems.
- Other info: Dynamic role with occasional travel and a chance to work with cross-functional teams.
The predicted salary is between 36000 - 60000 £ per year.
An established electronics manufacturing organisation supporting aerospace, industrial and medical technology sectors is seeking an Internal Account Manager to manage key customer relationships and ensure the successful delivery of operational and commercial objectives.
The Internal Account Manager will act as the primary point of contact for assigned customers, overseeing operational performance, financial management and customer satisfaction across the account lifecycle. Working closely with the Head of Programmes and cross-functional teams, this role will drive customer growth, maintain profitability and ensure high standards of service delivery.
- Customer & Account Management
- Act as the main operational contact for assigned customer accounts
- Build and maintain strong long-term customer relationships
- Lead customer-focused teams (typically 8-12 people) to deliver high levels of service
- Manage account profitability including costs, pricing and margins
- Provide forecasting for revenue, order intake and order book performance
- Support strategic growth opportunities with existing customers
- Ensure financial performance aligns with business objectives
- Manage accounts receivable in line with agreed payment terms
- Address excess and obsolete material claims
- Collaborate with engineering, supply chain, production and quality functions
- Support the organisations KPIs and operational targets
- Maintain accurate information within CRM and ERP systems
- Provide regular reporting to senior management on account performance
- Utilise business systems and tools to manage customer accounts effectively
Requirements:
- Commercial awareness and ability to manage account profitability
- Proficiency with CRM and ERP systems
- Strong organisational and time management skills
- Experience with SIOP, MRP or manufacturing planning systems
- Project management experience
- Based primarily at the Newport site with some remote working possible
- Occasional travel within the UK and internationally (approximately 1-2 days per month)
Locations
Manager-Account Manager in Glasgow, North East employer: Simpson Recruitment Services
Contact Detail:
Simpson Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Glasgow, North East
✨Tip Number 1
Network like a pro! Reach out to people in the electronics manufacturing sector, especially those who work in account management. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their operational performance and financial management strategies. This will help you demonstrate your commercial awareness and show that you're ready to manage key customer relationships.
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've led teams to deliver high levels of service. Share specific examples of how you've managed account profitability and supported strategic growth opportunities.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it shows you're serious about joining our team and managing those key customer accounts effectively.
We think you need these skills to ace Manager-Account Manager in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Internal Account Manager. Highlight your experience in customer relationship management and any relevant financial management skills. We want to see how you can drive customer growth and maintain profitability!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've successfully managed accounts or led teams in the past. We love a good story that showcases your skills!
Show Off Your Organisational Skills: As an Internal Account Manager, you'll need to juggle multiple tasks. In your application, give us a glimpse of your organisational prowess. Share how you've managed projects or accounts effectively in the past, and how you keep everything on track.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Simpson Recruitment Services
✨Know Your Customer
Before the interview, research the company's key customers and their industries. Understand their needs and how the role of Internal Account Manager can help meet those needs. This will show your potential employer that you're proactive and ready to build strong relationships.
✨Showcase Your Financial Savvy
Be prepared to discuss your experience with financial management, including how you've managed account profitability in the past. Bring examples of how you've forecasted revenue or improved margins. This will demonstrate your commercial awareness and ability to align financial performance with business objectives.
✨Highlight Team Leadership Skills
Since you'll be leading customer-focused teams, share specific examples of how you've successfully managed teams in previous roles. Talk about how you motivated team members to deliver high levels of service and achieved operational targets together.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of CRM and ERP systems, as well as any manufacturing planning systems like SIOP or MRP. Be ready to discuss how you've used these tools to manage customer accounts effectively and improve operational performance.