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- Tasks: Lead CRM projects, design solutions, and support clients through change.
- Company: Specialist consultancy focused on impactful technology solutions.
- Benefits: ÂŁ45,000 salary, 7 weeks holiday, flexible working, and a powerful MacBook.
- Why this job: Make a real difference by helping organisations optimise their technology.
- Qualifications: Strong analytical skills, project management experience, and excellent communication.
- Other info: Join a supportive team with opportunities for growth and learning.
The predicted salary is between 42000 - 48000 ÂŁ per year.
Salary: ÂŁ45,000
Hybrid Coventry
Full-time (37.5 hours)
Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long‑term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, you’ll fit right in.
The Role
You’ll join their dedicated CRM team, working across the full implementation lifecycle: discovery, design, configuration, testing, training and ongoing support. You’ll act as the central point of contact for clients, ensuring each project feels clear, well‑managed and in safe hands. You’ll be responsible for:
- Leading CRM implementation projects from discovery to roll‑out.
- Acting as the primary client‑facing representative throughout the project.
- Interviewing client teams and mapping their processes, requirements and data.
- Translating real‑world needs into CRM functionality and improved processes.
- Designing CRM solutions and related tools to meet client goals.
- Supporting data audits, transformation and migrations.
- Configuring CRM platforms and contributing to solution design.
- Delivering training and producing clear, user‑friendly documentation.
- Reporting progress, risks and budget usage to your line manager.
- Owning client relationships alongside the wider CRM team.
You’ll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems.
What You’ll Need
Core skills
- Ability to understand, document and challenge client processes.
- Confidence leading projects and giving clients clarity on direction and progress.
- Strong analytical problem‑solving in complex or unfamiliar domains.
- Ability to map requirements to CRM capabilities and design robust solutions.
- Understanding of data structures and the implications for user workflows.
- Accuracy, attention to detail and solid self‑management skills.
- Collaborative mindset giving and receiving feedback openly.
- Excellent communication skills in British English, written and verbal.
- Strong numeric/spreadsheet ability (Excel/Google Sheets).
- Curiosity, eagerness to learn and a proactive work ethic.
If you don’t meet every requirement but believe you’d excel with support, we still want to hear from you. We invest in developing great people.
Desirable
- CRM experience in the charity/non‑profit sector.
- Data auditing/analysis experience.
- Client‑facing consulting or project management.
- Hands‑on CRM configuration experience.
What We Offer
- ÂŁ45,000 salary, depending on experience.
- 7 weeks paid holiday.
- Very flexible working patterns, as long as core collaboration hours are covered.
- A modern, powerful MacBook plus everything you need for a productive set‑up at home or in the office.
- Hybrid working with minimum two days per week in the Coventry office (more during probation).
- A supportive, close‑knit team that values high‑quality work and meaningful impact.
If this sounds like you, please send your application to Gary Simpson.
CRM Consultant in England employer: Simpson Recruitment Services
Contact Detail:
Simpson Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space or related industries. Attend events, webinars, or even local meetups to get your name out there and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your past projects, especially those involving CRM solutions. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. Think about how you can demonstrate your analytical problem-solving skills and client-facing experience through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace CRM Consultant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the CRM Consultant role. Highlight any relevant projects or client-facing experiences that showcase your ability to lead and manage relationships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about CRM and how your analytical skills can help solve complex problems. Be sure to mention any specific experiences that align with our mission of making technology work for organisations that make a difference.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and well-structured. Use British English and keep it professional yet personable – we want to get a sense of who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Simpson Recruitment Services
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the CRM systems relevant to the role. Familiarise yourself with their functionalities and how they can solve client problems. This will help you demonstrate your technical thinking and analytical skills during the discussion.
✨Showcase Your Client-Facing Skills
Prepare examples of past experiences where you successfully managed client relationships or led projects. Highlight how you communicated complex ideas clearly and kept clients informed throughout the process. This will show that you can be the primary client-facing representative they’re looking for.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you tackled complex process problems or designed effective solutions. Be ready to discuss your thought process and how you approached these challenges. This will illustrate your strong analytical problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s CRM projects, team dynamics, and client engagement strategies. This not only shows your genuine interest in the role but also your eagerness to learn and collaborate effectively with the team.
