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- Tasks: Join a close-knit team to implement CRM systems for charity clients.
- Company: An IT digital consulting company in Coventry, focused on impactful non-profit work.
- Benefits: Flexible working options, supportive team culture, and opportunities for skill development.
- Why this job: Make a real social impact while growing your skills in a collaborative environment.
- Qualifications: Analytical mindset, attention to detail, and a willingness to learn; CRM experience is a plus.
- Other info: Work from home or office; flexible hours with a focus on results.
The predicted salary is between 32000 - 36000 ÂŁ per year.
CRM Consultant
Salary: ÂŁ45,000
Hybrid Coventry
Full-time (37.5 hours)
Make technology work for organisations that make a difference.
Our client is a specialist consultancy helping organisations get real, long‑term value from their technology.
They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills.
If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, you’ll fit right in.
The Role
You’ll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. You’ll act as the central point of contact for clients, ensuring each project feels clear, well‑managed and in safe hands.
You’ll be responsible for:
- Leading CRM implementation projects from discovery to roll‑out.
- Acting as the primary client‑facing representative throughout the project.
- Interviewing client teams and mapping their processes, requirements and data.
- Translating real‑world needs into CRM functionality and improved processes.
- Designing CRM solutions and related tools to meet client goals.
- Supporting data audits, transformation and migrations.
- Configuring CRM platforms and contributing to solution design.
- Delivering training and producing clear, user‑friendly documentation.
- Reporting progress, risks and budget usage to your line manager.
- Owning client relationships alongside the wider CRM team.
You’ll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems.
What You’ll Need
Core skills
- Ability to understand, document and challenge client processes.
- Confidence leading projects and giving clients clarity on direction and progress.
- Strong analytical problem‑solving in complex or unfamiliar domains.
- Ability to map requirements to CRM capabilities and design robust solutions.
- Understanding of data structures and the implications for user workflows.
- Accuracy, attention to detail and solid self‑management skills.
- Collaborative mindset giving and receiving feedback openly.
- Excellent communication skills in British English, written and verbal.
- Strong numeric/spreadsheet ability (Excel/Google Sheets).
- Curiosity, eagerness to learn and a proactive work ethic.
If you don’t meet every requirement but believe you’d excel with support, we still want to hear from you. We invest in developing great people.
Desirable
- CRM experience in the charity/non‑profit sector.
- Data auditing/analysis experience.
- Client‑facing consulting or project management.
- Hands‑on CRM configuration experience.
What We Offer
- ÂŁ45,000 salary, depending on experience.
- 7 weeks paid holiday.
- Very flexible working patterns, as long as core collaboration hours are covered.
- A modern, powerful MacBook plus everything you need for a productive set‑up at home or in the office.
- Hybrid working with minimum two days per week in the Coventry office (more during probation).
- A supportive, close‑knit team that values high‑quality work and meaningful impact.
If this sounds like you, please send your application to Gary Simpson.
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CRM Consultant employer: Simpson Recruitment Services
Contact Detail:
Simpson Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant
✨Tip Number 1
Familiarise yourself with the specific CRM systems commonly used in the charity sector. Understanding their features and functionalities will help you speak confidently about how you can implement and optimise these systems for clients.
✨Tip Number 2
Network with professionals in the non-profit sector, especially those who have experience with CRM implementations. Engaging in conversations can provide insights into the challenges they face and how you can position yourself as a solution provider.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've successfully managed data transformation or project management in previous roles. Be ready to discuss these experiences during any informal chats or interviews.
✨Tip Number 4
Demonstrate your growth mindset by expressing your eagerness to learn new skills related to CRM configuration and client management. Highlighting your willingness to adapt and grow will resonate well with the company's values.
We think you need these skills to ace CRM Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CRM systems and the charity sector. Emphasise any analytical skills and project management experience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the non-profit sector and your eagerness to learn. Mention specific examples of how your skills can contribute to the company's mission and social impact.
Highlight Soft Skills: Since the role involves client interaction and teamwork, emphasise your communication skills, adaptability, and ability to work collaboratively. Provide examples of past experiences where you successfully managed client relationships or led projects.
Show Willingness to Learn: If you don’t meet all the requirements, express your enthusiasm for developing new skills. Mention any relevant training or courses you are willing to undertake to grow in the role, demonstrating your growth mindset.
How to prepare for a job interview at Simpson Recruitment Services
✨Show Your Analytical Skills
As a CRM Consultant, you'll need to demonstrate your analytical mindset. Prepare examples from your past experiences where you've successfully researched and analysed processes, especially in a client-facing role. This will show that you can handle the analytical demands of the job.
✨Understand the Non-Profit Sector
Familiarise yourself with the challenges and needs of the non-profit sector. Research common CRM systems used by charities and be ready to discuss how you can tailor solutions to meet their specific requirements. This knowledge will impress your interviewers.
✨Emphasise Team Collaboration
Since the company values teamwork, be prepared to discuss your experience working collaboratively. Share examples of how you've successfully managed client relationships and worked with team members to deliver projects. Highlight your ability to communicate effectively and lead when necessary.
✨Demonstrate a Growth Mindset
The company is looking for candidates who are eager to learn and develop their skills. Be honest about areas where you may lack experience but express your enthusiasm for growth. Share instances where you've taken the initiative to learn something new or adapt to changes in your previous roles.
