Head of Customer Service

Position: Head of Customer Service Location: Midlands – this is office based in DY1 every day NO WFH or Hybrid Salary: £70/75,000 (Negotiable for Exceptional Candidates) Our client, a well-established global leader in the manufacturing and distribution of specialist engineered assemblies, is offering an exciting career opportunity for an experienced Head of Customer Service. This position is based at their cutting-edge manufacturing site in the Midlands, where innovation and excellence are at the core of their operations. In this new role you will take full responsibility for several customer service teams across the UK, the function is currently evolving rapidly as part of a wider Company Wide Continuous Improvement program with the role carrying oversight of all Customer Service operational and transformational activities. This role is not just about managing processesit\’s about making a real difference with a range of cutting edge products which have a massive positive impact on peoples lives. Key Responsibilities: Implement enhanced service level standards focused on reducing response times, improving resolution times, and pl…