Our support team is small, deeply technical and genuinely loved by customers. We're looking for someone to join who treats every conversation as a chance to make the product, the docs and the experience better.
What you'll do
- Respond to customer questions across email, chat and phone.
- Diagnose hardware and connectivity issues and coordinate resolutions.
- Feed insights back to product, engineering and design teams.
- Contribute to our public help centre and internal knowledge base.
What we're looking for
- 2+ years in a technical customer-support role.
- Calm, clear written communication.
- Curious about how things work and patient about explaining them.
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Contact Details:
Simpson & Partners Limited Recruitment Team
