Simpson Millar LLP is seeking a Complaints Manager to lead the end-to-end handling of client complaints, ensuring fair, professional treatment and adherence to regulatory requirements. You will investigate, propose resolutions, and liaise with Fee Earners and Solicitors to drive appropriate outcomes.
The role involves maintaining the Complaints Register, drafting timely responses, and escalating serious issues to the Director of Risk & Compliance while contributing to continuous service
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Client Complaints Lead — Regulatory & Ombudsman Liaison in Manchester employer: Simpson Millar Solicitors
At Simpson Millar, we pride ourselves on being a people-focused firm that prioritises exceptional client care while fostering the development and wellbeing of our colleagues. With a commitment to flexibility, our hybrid working policy allows you to maintain a healthy work-life balance, attending the office just two days a month, alongside generous benefits such as 27 days' annual leave and enhanced pension contributions. Join us for a rewarding career where your growth is supported in a diverse and inclusive environment.
