Simpson Millar is seeking a Complaints Manager to oversee end-to-end client complaints, ensuring fair handling and regulatory compliance. The role involves investigating complaints, proposing resolutions, and liaising with the Legal Ombudsman as required.
You will maintain the complaints register, provide timely responses, and report trends for management. The position offers hybrid working with office presence a few days per month and opportunities for professional development.
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Law Firm Complaints Lead in Coalville employer: Simpson Millar Solicitors
At Simpson Millar, we pride ourselves on being a people-focused firm that prioritises exceptional client care while fostering the development and wellbeing of our colleagues. With a commitment to flexibility, our hybrid working policy allows you to maintain a healthy work-life balance, attending the office just two days a month, alongside generous benefits such as 27 days' annual leave and enhanced pension contributions. Join us for a rewarding career where your growth is supported in a diverse and inclusive environment.
