Simpson Millar Solicitors is seeking a Complaints Manager to lead client complaints from intake to resolution, ensuring fair, professional handling in line with regulatory requirements. You will investigate complaints, liaise with fee earners, keep the Complaints Register, and draft formal responses that reflect Ombudsman guidelines.
This hybrid role requires experience in a law firm, strong communication skills, and a clear understanding of regulatory obligations, with a focus on client care
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Client Complaints & Compliance Lead in Bolton employer: Simpson Millar Solicitors
At Simpson Millar, we pride ourselves on being a people-focused firm that prioritises exceptional client care while fostering the development and wellbeing of our colleagues. With a commitment to flexibility, our hybrid working policy allows you to maintain a healthy work-life balance, attending the office just two days a month, alongside generous benefits such as 27 days' annual leave and enhanced pension contributions. Join us for a rewarding career where your growth is supported in a diverse and inclusive environment.
