Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead client complaints from investigation through to resolution. You will liaise with fee earners and solicitors at all levels, maintain the Complaints Register, draft responses, and report trends to senior management.
A strong legal background and excellent communication are essential. The role supports a hybrid working pattern with in-office presence and flexible scheduling.
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Complaints Manager: Legal Ombudsman Liaison (Hybrid) in Manchester employer: Simpson Millar LLP Solicitors
Simpson Millar is an exceptional employer, offering a supportive and inclusive work environment for Law Clerks in the heart of the legal sector. With a strong commitment to employee growth, we provide opportunities for professional development and encourage a culture of collaboration and respect, ensuring that every team member can thrive and contribute meaningfully to our clients' success.
Contact Details:
Simpson Millar LLP Solicitors Recruitment Team
