Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The role focuses on fair, professional, and regulatory-compliant processes, including investigation, resolution, and liaison with the Legal Ombudsman where needed.
The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reporting trends to senior management.
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Complaints & Risk Manager – Law Firm (Hybrid) employer: Simpson Millar LLP Solicitors
Simpson Millar is an exceptional employer, offering a supportive and inclusive work environment for Law Clerks in the heart of the legal sector. With a strong commitment to employee growth, we provide opportunities for professional development and encourage a culture of collaboration and respect, ensuring that every team member can thrive and contribute meaningfully to our clients' success.
Contact Details:
Simpson Millar LLP Solicitors Recruitment Team
