At a Glance
- Tasks: Manage and resolve Business Central support issues while collaborating with customers and internal teams.
- Company: Join a leading Microsoft Dynamics partner with a friendly, collaborative culture.
- Benefits: Salary up to £48,000, private healthcare, pension contributions, and ongoing training.
- Other info: Enjoy hybrid working with one office day per week and excellent career development opportunities.
- Why this job: Enhance your Business Central expertise in a supportive and dynamic environment.
- Qualifications: 3+ years experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
The predicted salary is between 38000 - 48000 £ per year.
A leading Microsoft Dynamics partner is looking to add a Business Central 2nd Line Support Consultant to its growing support team. This role is ideal for someone with experience supporting, consulting on, or administering Microsoft Dynamics 365 Business Central or Dynamics NAV who enjoys investigating complex issues, working closely with customers, and delivering high-quality support.
The Role
You will be responsible for managing and resolving Business Central support issues, working directly with customers to identify solutions and ensure excellent service delivery. You will collaborate with developers and internal teams on escalations, coordinate code fixes, and help customers maximise the value of their ERP system.
What We're Looking For
- At least 3 years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy, or key user capacity.
- A strong understanding of finance processes and ERP systems is essential, along with excellent troubleshooting and problem-solving skills.
- Experience managing customer issues and escalations, and strong communication skills with a customer-focused approach.
- Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous but is not essential.
What's on Offer
Salary of £38,000 - £48,000 depending on experience, with hybrid working offering one dedicated office day per week. Remote working may be considered for highly experienced candidates. The package includes private healthcare, a company pension with matched contributions, death in service cover, an employee assistance programme, and ongoing training and career development. You will also join a friendly and collaborative team environment within a well-established Microsoft partner. This is an excellent opportunity to develop your Business Central expertise further while working in a supportive and growing support function.
