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- Tasks: Lead a team of customer service advisors and ensure top-notch service.
- Company: Join a high-growth ecommerce business in Manchester City Centre.
- Benefits: Enjoy a competitive salary, hybrid work, and great hours.
- Why this job: Make an impact in a rapidly growing company and shape your own department.
- Qualifications: Experience in customer service management and strong leadership skills required.
- Other info: Exciting opportunity to implement processes and drive customer satisfaction.
The predicted salary is between 28000 - 42000 £ per year.
Customer Service Manager
£35,000pa
Permanent
Manchester City Centre
A high growth ecommerce business are seeking a permanent Customer Service Manager to join their team. This is a newly created role, leading a team of 3 customer service advisors, with the view to further expand, develop and implement processes within the customer service department.
Key responsibilities
- Manage the customer service function, ensuring exceptional customer service at all times – liaising directly with customers and dealing with any escalations
- Implementing and working towards SLA’s
- Lead, coach, develop and manage the customer service team, including 1-2-1s, target and goal setting, providing clear direction for company and individual performance
- Providing customer service across multiple communication channels, including social media platforms
- Implement processes to improve and increase operation efficiency and customer satisfaction
- Monitor and set KPI’s, analysing performance trends, providing actionable insights for improvement
- Oversee implementation and usage of CRM systems
- Oversee and set up the whole department – this is a relatively new business with extremely impressive growth, so this is a really exciting opportunity for someone to head up the department and make it their own
The ideal candidate will have the following skills, experience and attributes:
- Previous experience within a customer service manager role within an office based environment
- Strong leadership and people management skills
- Excellent knowledge and usage of CRM systems and social media platforms
- A strong passion for customer service and empathy for customer pains
- Results orientated
- Strong conflict resolution skills and the ability to deal with complex customer queries
- Use of initiative
- Desirable – implementing processes into a customer service team
- Desirable – ecommerce, fashion or retail background
In return you will receive a competitive salary of £35,000pa, hybrid working, great working hours of Monday – Friday 9am-5pm, excellent future development and progression opportunities and real autonomy to run your own department how you see fit. This role is also working within a really exciting business who have seen exponential growth in the last 3 years, and this is a brilliant time to join the business.
Interested in this role? Please click apply now and I will be in touch if your application has been successful!
Simpson Judge | Customer Service Manager employer: Simpson Judge
Contact Detail:
Simpson Judge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Simpson Judge | Customer Service Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management, especially in e-commerce. This will help you speak confidently about how you can implement effective processes and improve customer satisfaction during your interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you coached team members to achieve their goals or resolved complex customer issues, as this will demonstrate your leadership skills.
✨Tip Number 3
Research the company’s current customer service practices and think of innovative ideas you could bring to the table. Showing that you’ve done your homework and have actionable insights will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your experience with CRM systems and social media platforms. Since these are crucial for the role, showcasing your proficiency and any successful strategies you've implemented will be beneficial.
We think you need these skills to ace Simpson Judge | Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service management. Focus on leadership roles, your ability to implement processes, and any relevant achievements that demonstrate your results-oriented mindset.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the challenges customers face. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Highlight Relevant Skills: Emphasize your strong leadership and conflict resolution skills. Discuss your experience with CRM systems and social media platforms, as these are crucial for the role. Make sure to align your skills with the job description.
Show Enthusiasm for the Company: Research the company and mention why you are excited about the opportunity to work there. Highlight their impressive growth and how you can contribute to their customer service department's success.
How to prepare for a job interview at Simpson Judge
✨Show Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed and developed teams in the past.
✨Demonstrate Your Customer-Centric Approach
Highlight your passion for customer service. Share specific examples of how you've resolved complex customer queries and improved customer satisfaction in your previous roles.
✨Familiarize Yourself with CRM Systems
Since knowledge of CRM systems is crucial for this role, make sure you can discuss your experience with them. Be ready to explain how you've used these tools to enhance customer service operations.
✨Prepare for Process Improvement Discussions
This position involves implementing processes to improve efficiency. Think about past experiences where you've successfully introduced new processes and be ready to share those insights during the interview.
