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For Companies At a Glance
- Tasks: Manage Salesforce CRM and support IT helpdesk operations daily.
- Company: Join a dynamic team in Cambridgeshire focused on innovative tech solutions.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Perfect for those who love variety and making an impact in tech.
- Qualifications: Experience as a Salesforce Administrator and familiarity with IT support is essential.
- Other info: Salesforce certification and strong analytical skills are highly desirable.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid - Cambridgeshire
Salary: £40,000–£50,000 Full-time, Permanent
About the opportunity
This is a great opportunity for a Salesforce Administrator to take ownership of the Salesforce CRM platform while also supporting core IT helpdesk operations. This hybrid role combines CRM expertise with hands-on user administration and IT support, making it ideal for someone who enjoys a varied and impactful workload.
You will be responsible for day-to-day Salesforce administration, including basic platform configuration, troubleshooting issues, and providing support to end users. In addition, you will assist with broader IT operations such as user account provisioning and general Microsoft administration.
What you will need:
- Proven experience in a Salesforce Administrator role, ideally with exposure to service desk support.
- Salesforce Administrator certification (ADM201) is highly desirable.
- Hands-on experience with Salesforce configuration tools (e.g., Flow, validation rules, custom fields).
- Familiarity with Active Directory, Microsoft 365, and general user account management practices.
- Strong analytical and troubleshooting skills, with a service-focused mindset.
- Ability to balance CRM responsibilities with support desk tasks in a dynamic environment.
Salesforce CRM Manager employer: Simpson Judge
Contact Detail:
Simpson Judge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce CRM Manager
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being knowledgeable about the platform will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current Salesforce professionals or join relevant online communities. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved user issues or improved processes using Salesforce. Real-life examples will showcase your problem-solving skills and practical experience, making you a more attractive candidate.
✨Tip Number 4
Highlight your ability to balance multiple tasks effectively. Since this role involves both CRM management and IT support, demonstrating your organisational skills and adaptability will be key to impressing the hiring team.
We think you need these skills to ace Salesforce CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Salesforce Administrator. Include specific examples of your work with Salesforce configuration tools and any relevant certifications, such as ADM201.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the hybrid role and how your skills align with both Salesforce administration and IT support. Mention your analytical skills and service-focused mindset to demonstrate your fit for the position.
Showcase Relevant Experience: When detailing your previous roles, focus on your hands-on experience with Salesforce and any exposure to service desk support. Use metrics or specific achievements to illustrate your impact in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves troubleshooting and user support.
How to prepare for a job interview at Simpson Judge
✨Showcase Your Salesforce Expertise
Be prepared to discuss your hands-on experience with Salesforce configuration tools. Highlight specific projects where you've used Flow, validation rules, or custom fields to solve problems or improve processes.
✨Demonstrate Your Troubleshooting Skills
Expect questions that assess your analytical and troubleshooting abilities. Prepare examples of past challenges you've faced in Salesforce administration and how you resolved them, showcasing your service-focused mindset.
✨Familiarise Yourself with IT Support Practices
Since this role involves supporting IT helpdesk operations, brush up on user account management practices, especially with Active Directory and Microsoft 365. Be ready to explain how you would handle common IT support scenarios.
✨Balance CRM and IT Responsibilities
The hybrid nature of the role means you'll need to juggle CRM tasks with IT support. Prepare to discuss how you prioritise and manage your workload effectively in a dynamic environment, perhaps by sharing relevant experiences.
