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- Tasks: Lead customer support for Dynamics 365 Business Central and enhance user experience.
- Company: Growing Microsoft Dynamics 365 Business Central partner with a focus on customer satisfaction.
- Benefits: Competitive salary, autonomy in role, and leadership opportunities.
- Other info: Dynamic environment with opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Strong Business Central experience and excellent communication skills.
The predicted salary is between 43000 - 51000 £ per year.
Support Lead – Dynamics 365 Business Central
Remote
Salary between 50-60k
(BC Partner Customer Experience + Functional Expertise)
I’m working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function and ensure clients receive a first-class experience throughout their ERP journey. This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users.
What you’ll be doing:
- Leading the day-to-day Support function and overseeing ticket flow, SLAs, and customer satisfaction
- Acting as the senior escalation point for BC issues across finance, warehousing, supply chain, and integrations
- Working closely with customers to understand their business processes and ensure ongoing smooth system usage
- Owning customer experience: check-ins, feedback loops, service reviews, and overall relationship management
- Prioritising, delegating, and improving internal support processes
- Supporting small enhancements, configuration, and basic functional changes in Business Central
- Cross-collaborating with development, consultancy, and project teams to resolve more complex cases
What they’re looking for:
- Strong Business Central functional experience (Finance, Warehousing, or Supply Chain ideally)
- Previous experience in Support, Service Desk, or Customer Success within a BC/NAV partner
- Someone who can communicate clearly with customers and act as a trusted advisor
- Ability to coach/mentor junior support analysts
- Understanding of integrations, extensions, and general BC technical landscapes
- Proactive mindset and ownership of the customer journey
Why join?
- Work directly with an ambitious BC partner in a role with real impact on customer satisfaction and retention
- Autonomy to improve the way support is delivered
- Opportunity to step into a leadership role while staying hands-on with Business Central
D365 Business Central Support Lead in Manchester employer: Simpson Judge
Contact Detail:
Simpson Judge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Business Central Support Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend webinars, join forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your Business Central knowledge. Be ready to discuss specific scenarios where you've improved customer satisfaction or resolved complex issues. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe in making a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace D365 Business Central Support Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 Business Central and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your functional expertise and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how you can enhance the client experience. We love seeing candidates who can communicate clearly and show they understand our values.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled escalations or complex issues in the past. We’re looking for someone who can take ownership and lead the support function, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simpson Judge
✨Know Your Business Central Inside Out
Make sure you brush up on your Dynamics 365 Business Central knowledge. Be ready to discuss specific functionalities, especially in finance, warehousing, and supply chain. This will show that you’re not just familiar with the system but can also provide valuable insights to customers.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've previously enhanced customer experiences or resolved issues. Highlight your ability to build relationships and act as a trusted advisor. This is crucial for the role, so make it clear how you prioritise customer satisfaction.
✨Demonstrate Leadership Skills
Even if you're not in a formal leadership position yet, think of times when you've mentored or coached others. Discuss how you can lead a support team effectively while still being hands-on with Business Central. This will show your potential to grow into the role.
✨Be Ready for Technical Discussions
Brush up on your understanding of integrations and extensions within Business Central. Be prepared to discuss how you would handle escalations and complex cases, as well as how you collaborate with other teams. This will demonstrate your technical competence and teamwork skills.