Senior IT Support Engineer in York

Simpson Associates transforms raw data into actionable insights that drive positive change. Our Microsoft data expertise, specialist sector knowledge, and innovative advice are some of the reasons clients choose to work with us. Our mission is to help purpose-led organisations from both the public and private sectors harness data as a lever for change and enable them to realise business value more quickly. We provide a full range of services to support organisations on their data transformation journey, from advisory support and data strategy to developing Data & AI solutions and providing managed services.

We are a Microsoft Solutions Partner, holding specialisations in AI Platform on Microsoft Azure, Analytics on Microsoft Azure, Data Warehouse Migration to Microsoft Azure, and Migrate Enterprise Applications to Microsoft Azure. We are proud to be recognised as the winner of the 2024 Microsoft Community Response Partner of the Year award, reflecting our dedication to using technology for positive change. We are also a Databricks partner and an IBM Gold Partner, specialising in Cognos Analytics and Planning Analytics.

The Role: We are looking for a Senior IT Support Engineer to support our internal technology environment. This role plays a key part in ensuring our employees have secure, reliable access to the systems and tools they need to do their best work. You will be responsible for day-to-day IT support across a Windows-based environment, with particular focus on Entra ID (Azure AD), user access management, and a range of third-party tools.

Key Responsibilities:

• Own and deliver the provision of IT support to colleagues across the business, resolving incidents and service requests in a timely and professional manner.
• Work with third party suppliers to plan and deliver improvement projects.
• Manage user identities, access, and group membership within Microsoft Entra ID.
• Support onboarding, offboarding, and role changes, ensuring correct system access is applied and removed securely.
• Administer and support our Windows device estate, including laptops, peripherals, and standard applications.
• Maintain accurate asset records using Snipe-IT and ensure devices are tracked throughout their lifecycle.
• Support and troubleshoot third-party networking, backup, and security tools such as Cato Networks, SkyKick, Ironscales, and other SaaS platforms used internally.
• Monitor, triage, and resolve incoming support tickets, escalating where appropriate.
• Work with colleagues in IT and Security to maintain good security practices and compliance.
• Work in line with processes including controls which support ISO27001 and Cyber Essentials+, maintaining relevant records to demonstrate compliance.
• Create and maintain clear documentation for processes, fixes, and internal IT guidance.
• Contribute to continuous improvement of IT support processes and user experience.
• Work with leadership to improve our IT environment, processes, and security posture.
• From time to time, critical activities may require work outside standard hours (e.g. incidents, projects). We plan to avoid it and we recognise it when it occurs.

Skills and Attributes Required:

• Proven experience in generalist IT support or service desk role, potentially in a standalone role or small team.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Strong understanding and experience administering Microsoft Entra ID and Azure platforms.
• Confidence supporting colleagues with varying levels of technical ability.
• Good understanding of IT service management principles and ticket-based support.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.
• Clear written and verbal communication skills.
• A proactive, customer-focused approach to IT support.
• Experience supporting SD-WAN, SATT, and SaaS-based security platforms.
• Willingness to learn and develop new technical skills.

Advantageous Qualifications and Skills:

• Familiarity with asset management tools such as Snipe‑IT.
• Exposure to backup, migration, or security tooling such as SkyKick.
• Practical understanding of identity, access management, and cyber security principles.
• Relevant IT certifications such as Microsoft MD-102, or working towards.

This role is office-based in York, with the ability to work at home 1 day a week if desired. Simpson Associates reserves the right to close the recruitment process at any time.