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- Tasks: Provide technical support and develop solutions using .NET, Angular, and Azure.
- Company: Join a Microsoft award-winning company transforming data into actionable insights.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be part of a team making a positive impact through innovative technology.
- Qualifications: Experience in .NET development and customer-facing support roles.
- Other info: Dynamic work environment with a focus on creativity and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Simpson Associates transforms raw data into actionable insights that drive positive change. Our Microsoft data expertise, specialist sector knowledge, and innovative advice are some of the reasons clients choose to work with us. Our mission is to help purpose-led organisations from the public and private sectors harness data as a lever for change and enable them to realise business value more quickly. We provide a full range of services to support organisations on their data transformation journey, from advisory support and data strategy to developing Data & AI solutions and providing managed services.
We are a Microsoft Solutions Partner, holding Specialisations in AI Platform on Microsoft Azure, Build AI Apps on Microsoft Azure, Analytics on Microsoft Azure, Data Warehouse Migration to Microsoft Azure, and Migrate Enterprise Applications to Microsoft Azure. We are proud to be recognised as the winner of the 2024 Microsoft Community Response Partner of the Year award, reflecting our dedication to using technology for positive change. We are also a Databricks partner and an IBM Gold Partner, specialising in Cognos Analytics and Planning Analytics.
The Role: We are looking for a highly capable Support Consultant with strong application development skills to join our team. This role blends technical support responsibilities with hands-on development expertise in .NET, Angular, and Azure. You will act as a key point of contact for clients, managing incoming tickets, diagnosing issues, and ensuring timely, high-quality resolutions while contributing to the evolution of our products and solutions. This is an ideal role for someone who enjoys problem-solving, working directly with customers and cross-functionally between internal departments, and applying software engineering skills to deliver robust fixes and improvements.
Key Responsibilities:
- Act as the first point of contact for customer issues and requests.
- Triage, prioritise, and resolve incidents in line with defined SLAs.
- Diagnose problems across application layers—including UI, API, integration points, and infrastructure.
- Escalate issues to senior engineers or product teams when required.
- Maintain clear communication with customers regarding ticket progress and resolutions.
- Document solutions, workarounds, and support processes to improve team effectiveness.
- Investigate and resolve application defects across .NET (C#) backend services and Angular front-end components.
- Develop small enhancements, bug fixes, and configuration updates as part of support cycles.
- Contribute to code reviews and ensure high-quality engineering practices.
- Build and maintain Azure-based components (App Services, Functions, Storage, Key Vault, CI/CD pipelines, etc.).
- Troubleshoot and debug Azure-based applications using tools such as Azure Application Insights.
- Write diagnostic scripts, tools, or utilities to support troubleshooting and automation of routine tasks.
- Collaborate with development teams to feed insights from support into product improvements.
Skills and Attributes Required:
- Strong experience with .NET (C#) application development.
- Front-end development experience with Angular.
- Hands-on experience working with Microsoft Azure (App Services, Functions, Storage, Monitoring, DevOps pipelines).
- Knowledge of Azure Monitor, Application Insights, or similar observability tools.
- Experience with SQL Server or other relational databases.
- Familiarity with REST APIs, authentication flows, and integrations.
- Experience working in a customer-facing service desk or support role.
- Ability to interpret logs, perform root-cause analysis, and identify underlying issues efficiently.
- Good understanding of SLAs, ITIL concepts, and support workflows.
- Excellent verbal and written communication skills.
- Strong problem-solving mindset with the ability to manage multiple priorities.
Advantageous Qualifications:
- Exposure to CI/CD tools such as Azure DevOps or GitHub Actions.
- Experience with Agile methodologies.
- Previous experience within Services Integrator and/or Managed Service provider.
Simpson Associates reserves the right to close the recruitment process at any time.
Software Support Engineer employer: Simpson Associates
Contact Detail:
Simpson Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Simpson Associates, their projects, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing issues, try some mock scenarios or coding challenges. This will help you feel more confident when discussing your approach during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Simpson Associates.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Engineer role. Highlight your .NET, Angular, and Azure experience, as well as any customer-facing roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about data transformation and how your problem-solving skills can help our clients. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: In your application, don’t forget to mention specific projects or experiences where you’ve used your technical skills. Whether it’s troubleshooting Azure applications or developing enhancements in .NET, we want to know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our innovative team at Simpson Associates!
How to prepare for a job interview at Simpson Associates
✨Know Your Tech Stack
Make sure you brush up on your .NET (C#) and Angular skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Understand the Company’s Mission
Familiarise yourself with Simpson Associates' mission to transform data into actionable insights. Think about how your skills can contribute to their goal of helping organisations harness data for positive change, and be prepared to share your thoughts during the interview.
✨Prepare for Problem-Solving Questions
Expect to tackle some scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing issues, especially in relation to application layers and Azure-based components.
✨Showcase Your Communication Skills
Since this role involves direct client interaction, demonstrate your communication skills throughout the interview. Be clear and concise when discussing your experiences, and highlight any instances where you effectively communicated technical information to non-technical stakeholders.
