At a Glance
- Tasks: Lead complex incidents and mentor junior consultants while managing client relationships.
- Company: Dynamic tech firm focused on Managed Services with a collaborative culture.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Join a team that values innovation and continuous improvement.
- Why this job: Be a trusted advisor and make a real impact in a fast-paced environment.
- Qualifications: Experience in service integration and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Role
As a Level 2 Senior Microsoft Consultant, you will act as a trusted advisor for key Managed Services clients, owning relationships and leading on complex incidents. You will mentor junior colleagues, provide technical leadership, and ensure proactive management of client environments. This role combines advanced technical expertise with strong leadership and communication skills to deliver seamless service and long-term value.
Key Responsibilities
- Act as primary contact and trusted advisor for key Managed Services clients.
- Lead resolution of complex, multi-system and mission-critical issues.
- Proactively manage support contracts, anticipating client peak periods, change governance and escalations.
- Work with Service Delivery Management to pro-actively work internally and with Client to provide world class Service.
- Perform advanced monitoring, maintenance, and health checks; identify and manage risks within the managed service contracts.
- Produce and maintain comprehensive documentation to support client-wide knowledge sharing.
- Mentor and support Microsoft Consultants, developing their troubleshooting and communication skills.
- Acting as a technical escalation point as required.
- Identify optimisation opportunities, upgrades, and best practice improvements within the Managed Services client.
- Work closely with Consulting and Delivery teams to ensure smooth project handovers.
- Support internal teams when needed and contribute to the knowledge base and process improvement.
- Communicate clearly during major incidents, planned maintenance, or service changes.
- Manage utilisation and provide accurate reporting on support, by maintaining your understanding of the key elements of client contracts as they relate to your responsibilities, and work with the client and internal teams to establish commercial cover for requests which fall outside of contractual entitlements.
Skills and Attributes Required
- Experience operating as part of a Service Integrator.
- Skilled at managing solutions across hybrid on-prem and cloud environments.
- Deep understanding of Data Warehousing principles, DR/HA concepts, patching and installation strategies.
- Ability to foresee possible trouble points and define mitigation strategies.
- Provides technical guidance to others and assists with capacity, scaling, and cost management.
Professional Skills
- Rapid absorption of complex technical and organisational information.
- Ability to evaluate multiple solution paths and consider long-term impacts.
- Strong leadership in troubleshooting situations.
- Excellent interpersonal skills to build trust and credibility with clients.
- Clear and confident communication, both written and verbal, across technical and non-technical audiences.
- Empathy and patience when guiding junior colleagues and supporting clients under pressure.
- Resilience and adaptability in high-stakes, fast-paced environments.
- Collaborative mindset, fostering teamwork and knowledge sharing across departments.
- Strategic thinking with a focus on continuous improvement and innovation.
- ITIL4 Foundation.
- Project management certification (Prince2, Agile, or equivalent).
Advantageous Qualifications and Skills
- Experience with automation and infrastructure-as-code practices.
- Familiarity with modern DevOps pipelines and CI/CD approaches.
Senior Microsoft Consultant in Sheffield employer: Simpson Associates
As a Senior Microsoft Consultant, you will thrive in a dynamic work environment that values innovation and collaboration. Our company is committed to employee growth, offering mentorship opportunities and professional development to enhance your technical and leadership skills. With a focus on delivering exceptional service to our Managed Services clients, you will enjoy a supportive culture that encourages knowledge sharing and teamwork, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Microsoft Consultant in Sheffield
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled complex issues or led teams. This is your moment to shine and show them why you’re the perfect fit for the Senior Microsoft Consultant role.
✨Ask Smart Questions
During interviews, come prepared with insightful questions about the company’s projects or challenges. This not only shows your interest but also demonstrates your strategic thinking and understanding of the role. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Microsoft Consultant in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Microsoft Consultant. Highlight your experience with hybrid environments, data warehousing, and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed complex incidents or mentored colleagues in the past. We love a good story!
Show Off Your Communication Skills:Since this role requires clear communication, make sure your application reflects that. Keep your language professional yet approachable, and ensure everything is well-structured. We appreciate clarity and confidence in both written and verbal forms!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Simpson Associates
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hybrid on-prem and cloud environments. Be ready to discuss Data Warehousing principles and DR/HA concepts in detail, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Since this role involves mentoring junior colleagues, think of examples where you've successfully led a team or guided someone through a complex issue. Highlight your ability to communicate clearly and build trust with clients, as this is crucial for a Senior Microsoft Consultant.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Prepare by thinking about past incidents you've managed, how you approached them, and what the outcomes were. This will demonstrate your ability to foresee trouble points and define mitigation strategies.
✨Understand the Client's Needs
Research the company and its key Managed Services clients. Be prepared to discuss how you would proactively manage support contracts and anticipate client needs. Showing that you understand their business will set you apart as a candidate who can deliver long-term value.
