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For Companies At a Glance
- Tasks: Lead complex incidents and mentor junior consultants while managing client relationships.
- Company: Dynamic tech firm focused on Managed Services with a collaborative culture.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Be a trusted advisor and make a real impact in a fast-paced environment.
- Qualifications: Experience in service integration and strong leadership skills required.
- Other info: Join a team that values innovation and continuous improvement.
The predicted salary is between 55000 - 70000 £ per year.
The Role
As a Level 2 Senior Microsoft Consultant, you will act as a trusted advisor for key Managed Services clients, owning relationships and leading on complex incidents. You will mentor junior colleagues, provide technical leadership, and ensure proactive management of client environments. This role combines advanced technical expertise with strong leadership and communication skills to deliver seamless service and long-term value.
Key Responsibilities
- Act as primary contact and trusted advisor for key Managed Services clients.
- Lead resolution of complex, multi-system and mission-critical issues.
- Proactively manage support contracts, anticipating client peak periods, change governance and escalations.
- Work with Service Delivery Management to pro-actively work internally and with Client to provide world class Service.
- Perform advanced monitoring, maintenance, and health checks; identify and manage risks within the managed service contracts.
- Produce and maintain comprehensive documentation to support client-wide knowledge sharing.
- Mentor and support Microsoft Consultants, developing their troubleshooting and communication skills.
- Acting as a technical escalation point as required.
- Identify optimisation opportunities, upgrades, and best practice improvements within the Managed Services client.
- Work closely with Consulting and Delivery teams to ensure smooth project handovers.
- Support internal teams when needed and contribute to the knowledge base and process improvement.
- Communicate clearly during major incidents, planned maintenance, or service changes.
- Manage utilisation and provide accurate reporting on support, by maintaining your understanding of the key elements of client contracts as they relate to your responsibilities, and work with the client and internal teams to establish commercial cover for requests which fall outside of contractual entitlements.
Skills and Attributes Required
- Experience operating as part of a Service Integrator.
- Skilled at managing solutions across hybrid on-prem and cloud environments.
- Deep understanding of Data Warehousing principles, DR/HA concepts, patching and installation strategies.
- Ability to foresee possible trouble points and define mitigation strategies.
- Provides technical guidance to others and assists with capacity, scaling, and cost management.
Professional Skills
- Rapid absorption of complex technical and organisational information.
- Ability to evaluate multiple solution paths and consider long-term impacts.
- Strong leadership in troubleshooting situations.
- Excellent interpersonal skills to build trust and credibility with clients.
- Clear and confident communication, both written and verbal, across technical and non-technical audiences.
- Empathy and patience when guiding junior colleagues and supporting clients under pressure.
- Resilience and adaptability in high-stakes, fast-paced environments.
- Collaborative mindset, fostering teamwork and knowledge sharing across departments.
- Strategic thinking with a focus on continuous improvement and innovation.
ITIL4 Foundation.
Project management certification (Prince2, Agile, or equivalent)
Advantageous Qualifications and Skills
- Experience with automation and infrastructure-as-code practices.
- Familiarity with modern DevOps pipelines and CI/CD approaches.
Senior Microsoft Consultant employer: Simpson Associates
Contact Detail:
Simpson Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Microsoft Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at a company you're interested in. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t be shy about sharing them. Whether it’s a project you led or a complex issue you resolved, tangible proof of your expertise can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews like it’s a big game day! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to discuss how you can add value as a Senior Microsoft Consultant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Microsoft Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Microsoft Consultant. Highlight your experience with managed services, technical leadership, and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams or resolved complex issues in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills: Since this role requires clear communication, make sure your application reflects that. Use concise language and structure your documents well. We appreciate clarity and professionalism, so let your writing skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Simpson Associates
✨Know Your Tech Inside Out
As a Senior Microsoft Consultant, you'll need to demonstrate your deep understanding of hybrid on-prem and cloud environments. Brush up on Data Warehousing principles, DR/HA concepts, and patching strategies. Be ready to discuss how you've tackled complex incidents in the past.
✨Showcase Your Leadership Skills
This role requires strong leadership and mentoring abilities. Prepare examples of how you've guided junior colleagues or led teams through challenging situations. Highlight your communication skills, especially in high-pressure scenarios, to show you can build trust with clients.
✨Be Proactive and Strategic
Anticipate questions about managing support contracts and optimising client environments. Think about how you've identified risks and implemented mitigation strategies in previous roles. Show that you can think ahead and provide long-term value to clients.
✨Communicate Clearly and Confidently
You'll need to convey complex technical information to both technical and non-technical audiences. Practice explaining your past projects and solutions in simple terms. This will help you demonstrate your clear communication skills during the interview.