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- Tasks: Support customers with Microsoft Data Solutions and enhance their operational partnerships.
- Company: Simpson Associates is a leading Microsoft Solutions Partner, recently awarded 2024 Microsoft Partner of the Year.
- Benefits: Enjoy a collaborative work culture, opportunities for certification, and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team where your contributions directly impact customer success and innovation.
- Qualifications: Experience with Microsoft Data Analytics solutions and strong communication skills are essential.
- Other info: This is an entry-level, full-time position with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Knowledge is power, and data brings knowledge. At Simpson Associates, data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and shared challenges.
As part of the expansion of our Managed Services business, Simpson Associates has an opportunity for a Microsoft Data Solutions Support Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers’ solutions and building a meaningful operational partnership. The Microsoft Data Solutions Support Analyst will be a self-motivated individual who is a subject matter expert and able to quickly become knowledgeable on customers’ supported applications, always delivering an excellent level of customer service. You will be able to keep pace with technology developments and complete the appropriate certification.
Key Responsibilities- Responsible for all supported customers across the technology and providing an excellent level of customer service.
- Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers.
- Confident and capable in handling support calls covering complex and non-routine solutions in a variety of environments.
- Develop and maintain in-depth knowledge of supported customer applications.
- Proactive in managing support contracts.
- Maintain up-to-date and robust customer documentation to support rapid and effective ticket handling.
- Demonstrate a mindset of adding customer value beyond incoming tickets.
- Follow the Simpson's Support Guide for ticket handling and time recording.
- Work with the consulting team to ensure smooth handover of projects from the consulting team into support.
- Experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
- A good breadth of core technologies: T-SQL (Azure SQL Database, Synapse Serverless DB), Data Factory / Synapse Pipelines, SQL Server BI suite (SSIS / SSAS / SSRS), Power BI.
- Cloud Fundamentals - A solid grasp of Azure's core services.
- Rapidly absorbs complex information and can apply it effectively.
- An enthusiastic, positive, 'can do' attitude with the ability to work as part of a team.
- Ability to prioritise and manage time and work to deadlines in an environment where ticket volumes can be unpredictable.
- Effective communication skills to both technical and non-technical contacts.
- Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment.
- Additional Skills: Databricks, Python, .NET Framework (C# or VB.NET).
- IBM Cognos BI or IBM Planning Analytics.
- Azure Fundamentals (AZ-900), Data Fundamentals (DP-900), Azure Data Engineer Associate (DP-203), Power BI Data Analyst Associate (PL-300).
- ITIL4 Foundation.
- Project management experience and certification (Prince 2 Agile or similar).
Successful candidates will be required to complete enhanced Security Clearance checks (S/Clearance & NPPV Level 3).
Microsoft Data Solutions Support Analyst employer: Simpson Associates
Contact Detail:
Simpson Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Data Solutions Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Data Analytics solutions, especially those mentioned in the job description like T-SQL, Power BI, and Azure services. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with online communities or forums related to Microsoft technologies. Networking with professionals in the field can provide insights into the company culture at Simpson Associates and may even lead to referrals.
✨Tip Number 3
Consider obtaining relevant certifications such as Azure Fundamentals or Power BI Data Analyst Associate. These credentials can set you apart from other candidates and show your commitment to professional development.
✨Tip Number 4
Prepare for potential technical assessments by practising troubleshooting scenarios related to data solutions. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace Microsoft Data Solutions Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Data Analytics solutions, such as T-SQL, Power BI, and Azure services. Use specific examples to demonstrate your skills and how they relate to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of Simpson Associates' focus on data solutions and how your background aligns with their mission and values.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your ability to troubleshoot complex issues and deliver excellent customer service. Highlight any experience you have in an ITIL environment or similar support roles.
Highlight Continuous Learning: Mention any relevant certifications or training you've completed, especially those related to Azure or data analytics. This shows your commitment to keeping up with technology developments, which is crucial for this role.
How to prepare for a job interview at Simpson Associates
✨Know Your Microsoft Data Solutions
Familiarise yourself with the specific Microsoft Data Analytics solutions mentioned in the job description, such as Azure SQL Database, Power BI, and Data Factory. Being able to discuss these technologies confidently will show your expertise and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Since the role involves providing excellent customer service, prepare examples of how you've successfully handled support calls or resolved customer issues in the past. Highlight your ability to communicate effectively with both technical and non-technical users.
✨Showcase Problem-Solving Abilities
Be ready to discuss your approach to troubleshooting complex issues. Use the STAR method (Situation, Task, Action, Result) to outline a specific problem you faced, how you approached it, and what the outcome was. This will demonstrate your analytical skills and methodical approach.
✨Stay Updated on Technology Trends
Research the latest developments in Microsoft Azure and data analytics. Mention any recent certifications or courses you've completed, as well as your commitment to continuous learning. This shows that you're proactive and eager to keep pace with technology advancements.
