At a Glance
- Tasks: Build strong client relationships and ensure their success with our data transformation services.
- Company: Join a Microsoft award-winning company dedicated to positive change through data.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on creativity and collaboration.
- Why this job: Be the key link between clients and teams, making a real impact on their success.
- Qualifications: Experience in customer-facing roles and strong organisational skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Simpson Associates transforms raw data into actionable insights that drive positive change. Our Microsoft data expertise, our specialist sector knowledge, plus our innovative and trusted advice and guidance are just some of the reasons clients choose to work with us. Our mission is to help purpose-led organisations from within the public and private sectors to harness data as a lever for change and enable them to realise business value more quickly. We provide the full range of services to support organisations on their data transformation journey.
The Role: We are looking for a Customer Success Account Manager to join our Data Transformation business, playing a critical role in ensuring our clients achieve real, measurable value from their partnership with us. This is a relationship-first role - you do not need a technical background (although desired). What matters most is your ability to build trust with clients, keep projects and partnerships on track, and ensure every customer feels genuinely supported throughout their journey with us.
Key Responsibilities:
- Serve as the primary day-to-day contact for a portfolio of clients, building strong relationships with stakeholders at all levels.
- Oversee customer onboarding, ensuring clients are set up for success from day one and understand what to expect at each stage of their engagement.
- Run regular check-ins and quarterly business reviews (QBR’s), keeping clients informed on progress and demonstrating the value we are delivering.
- Track customer health across your portfolio - identifying accounts that may need additional attention and escalating risks early.
- Work closely with the delivery teams to make sure client expectations are being met, and any issues are resolved quickly.
- Support contract renewals by maintaining high levels of satisfaction and proactively addressing any concerns before they become problems.
- Identify opportunities to grow accounts by spotting where additional services could genuinely benefit the client, and passing these on to the sales team.
- Act as the internal champion for your customers, bringing their feedback and needs into team conversations to help us continuously improve.
- Maintain accurate records of customer interactions, health status, and activity in Hubspot.
Skills and Attributes Required:
- 2–5 years of experience in a customer-facing role such as Customer Success, Account Management, Client Services, or Project Coordination.
- A natural relationship-builder who genuinely enjoys helping clients succeed and can manage multiple accounts without dropping the ball.
- Strong organisational skills - able to juggle competing priorities, follow through on commitments, and keep stakeholders informed.
- Confident communicator, both written and verbal, with the ability to engage comfortably with senior client contacts.
- A proactive, solutions-oriented mindset - you spot problems before they escalate and take ownership of getting them resolved.
- Comfortable working in a fast-moving environment where no two days are the same.
- Experience using CRM tools (HubSpot) or a willingness to learn quickly.
- Experience working with public sector, healthcare, or financial services clients.
- Exposure to professional services, consulting, or managed services environments.
- Familiarity with project-based or milestone-driven client engagements.
Customer Success Account Manager employer: Simpson Associates
Simpson Associates is an exceptional employer, offering a dynamic work culture that champions creativity, innovation, and collaboration. With a strong focus on employee growth, we provide opportunities for professional development and the chance to work with leading technologies in data transformation. Located in York and Sheffield, our team enjoys a supportive environment where building meaningful client relationships is at the heart of what we do, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help their clients succeed. Tailor your message to highlight your relationship-building abilities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Account Manager role. Highlight your relationship-building skills and any relevant experience that shows you can keep clients happy and engaged.
Showcase Your Communication Skills:Since this role is all about building trust with clients, use your written application to demonstrate your communication prowess. Keep it clear, concise, and friendly – we want to see your personality shine through!
Highlight Relevant Experience:If you've got experience in customer-facing roles or managing accounts, make sure to shout about it! We love seeing how you've helped clients succeed in the past, so share those success stories.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Simpson Associates
✨Know the Company Inside Out
Before your interview, take some time to research Simpson Associates thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Relationship-Building Skills
As a Customer Success Account Manager, your ability to build trust with clients is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight how you kept projects on track and ensured client satisfaction.
✨Demonstrate Organisational Prowess
In this role, you'll need to juggle multiple accounts and priorities. Be ready to discuss how you stay organised and manage your time effectively. You might want to share specific tools or methods you use to keep track of tasks and communications, especially if you're familiar with CRM tools like HubSpot.
✨Be Proactive and Solutions-Oriented
Simpson Associates values a proactive mindset. Think of instances where you've identified potential issues before they escalated and how you took ownership to resolve them. This will demonstrate your ability to think ahead and contribute positively to the team and clients.
