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For Companies At a Glance
- Tasks: Lead and develop a team to enhance customer relationships and drive growth.
- Company: Join a progressive tech company focused on customer success and teamwork.
- Benefits: Generous leave, health insurance, pension scheme, and career development opportunities.
- Other info: Dynamic work environment with a focus on collaboration and personal growth.
- Why this job: Make a real impact by shaping account strategies and improving customer experiences.
- Qualifications: Experience in managing Account Management or Sales teams, preferably in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you’ll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro’s growth objectives.
Location: Reading, RG1, on-site.
What You’ll Do
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Managers to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape the Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.
What You’ll Bring
- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g. as Head of or Director of Customer Success/Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
- Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills, diplomacy, tact etc.) and the ability to collaborate effectively across teams.
- Empathy for customers along with passion for revenue and growth.
- Strong analytical skills and a process-oriented mindset.
- Be tech savvy and have a genuine interest in software and products.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Click here to find out more about working at Simpro Group!
Our Core Values
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Manager, Account Management employer: Simpro
Contact Detail:
Simpro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Manager, Account Management. Highlight your leadership skills and how you’ve driven customer success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Manager, Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager, Account Management. Highlight your experience in managing teams and driving customer success, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve driven growth and improved customer relationships in your previous roles.
Be Personable: We value strong interpersonal skills, so let your personality shine through in your application. Share a bit about your approach to team culture and customer engagement to give us a sense of who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Simpro
✨Know Your Stuff
Before the interview, dive deep into Simpro's values and mission. Understand their Account Management strategy and how it aligns with customer retention and growth. This will show that you're not just interested in the role but also in contributing to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in empowering team members and driving commercial outcomes. Use specific metrics or achievements to back up your claims, as this will resonate well with the hiring managers.
✨Demonstrate Customer Empathy
Be ready to discuss how you’ve built strong relationships with customers in previous roles. Share stories that illustrate your ability to understand customer needs and how you’ve turned challenges into opportunities for growth. This is crucial for a role focused on customer success.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges and future goals in Account Management. This not only shows your interest but also your strategic mindset. It’s a great way to demonstrate that you’re already thinking about how to contribute to their objectives.