SIMPRO in Leeds is seeking a Level 2 Customer Support Technician to resolve complex software issues escalated from Level 1. You will own cases end-to-end, work with cross-functional teams, and contribute to knowledge base updates.
You will troubleshoot across the Simpro Group product suite, mentor Level 1 staff, and help drive continuous improvements in processes and customer satisfaction. This on-site role requires strong technical skills, excellent communication, and the ability to manage a
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SaaS Support Technician II: Escalations & Mentorship in Leeds employer: simpro
Simpro Group is an exceptional employer for Account Executives in Reading, offering a dynamic and supportive work culture that prioritises growth and collaboration. With a focus on empowering employees through comprehensive onboarding and continuous development opportunities, you will thrive in a role that values your hustle and initiative while making a tangible impact on businesses. Join us to be part of a team that celebrates success and fosters a customer-centric environment, ensuring every day is rewarding and meaningful.
