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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage tech setups for a dynamic team.
- Company: Join a fun, progressive organisation with a collaborative culture.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Enjoy a relaxed office vibe and diverse training opportunities.
- Why this job: Be the tech hero who keeps everyone connected and productive.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Join us as an IT Support Administrator, where you’ll play a key role in keeping our people connected, productive and supported. This is a hands-on, varied role where no two days are the same - from supporting employees with day-to-day IT needs to contributing to global infrastructure projects and rolling out new technology.
Location: Leeds, (LS15), on-site.
What You’ll Do
- You’ll be at the heart of our IT operations, ensuring systems, devices and tools run smoothly across the business. Your responsibilities will include:
- Providing first-class IT support to both office-based and remote employees.
- Setting up and maintaining employee workstations, ensuring everything is ready from day one.
- Managing the full lifecycle of IT equipment - from sourcing and configuring hardware to deployment and ongoing maintenance.
- Supporting and maintaining network infrastructure, including internet, intranet and VoIP systems.
- Troubleshooting hardware and software issues, ensuring quick and effective resolutions.
- Preparing IT starter packs and onboarding new employees across systems and tools.
- Managing user access, permissions and system administration across platforms.
- Maintaining accurate hardware inventory and asset tracking.
- Supporting IoT and GPS hardware configuration, deployment, and client support.
- Assisting with Salesforce administration tasks and system data management.
- Conducting system audits and stock checks to ensure compliance and accuracy.
- Documenting processes and continuously improving IT practices and workflows.
- You may also occasionally support with office setup tasks, ensuring workspaces are fully equipped and ready for use.
What You’ll Bring
- Friendly, approachable, and passionate about delivering excellent internal customer service.
- A positive, can-do attitude.
- A natural problem solver.
- Ability to be discreet, professional, and maintain confidentiality.
- Experience providing IT, hardware, and software support in a fast-paced environment.
- Ability to use initiative and demonstrate resourcefulness.
- Resilient, with the ability to work independently.
- Excellent time management skills, with the ability to prioritise and meet tight deadlines.
- Strong knowledge of hardware and software installation, troubleshooting, and maintenance.
- Excellent communication and interpersonal skills, with the ability to build positive relationships across all departments.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values: We Are One Team, We Are Customer Centric, We Are Growth Minded, We Are Accountable, We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
IT Support Administrator in Leeds employer: Simpro
Contact Detail:
Simpro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of past IT support projects. This will help us see how you tackle real-world problems and your hands-on experience.
✨Tip Number 3
Be ready for the interview! Brush up on common IT support scenarios and be prepared to demonstrate your troubleshooting skills. We love seeing candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Support Administrator role. Highlight your experience with hardware and software support, and don’t forget to mention any specific tools or systems you’ve worked with that are relevant to us.
Show Off Your Problem-Solving Skills: We love a natural problem solver! In your application, share examples of how you've tackled IT issues in the past. This will show us that you have the can-do attitude we’re looking for.
Keep It Professional Yet Friendly: Your written application should reflect your friendly and approachable nature. Use a conversational tone while maintaining professionalism to give us a glimpse of your personality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simpro
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software installation, troubleshooting, and maintenance. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with IT support but are genuinely passionate about it.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT problems before. Think about situations where you had to think on your feet or use your initiative. This role is all about being a natural problem solver, so demonstrating your resourcefulness will definitely impress them.
✨Communicate Like a Pro
Since you'll be supporting both office-based and remote employees, strong communication skills are key. Practice explaining technical concepts in simple terms. During the interview, make sure to engage with your interviewer and ask questions to show your interest in building positive relationships across departments.
✨Be Ready for Hands-On Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd set up a workstation or troubleshoot a common issue. Prepare by thinking through the steps you'd take in these situations, as this hands-on approach aligns perfectly with the varied nature of the role.