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- Tasks: Deliver exceptional customer onboarding and support clients with training and data services.
- Company: Join a fun, progressive tech company with a supportive team culture.
- Benefits: Generous leave, private health insurance, and opportunities for career growth.
- Other info: Casual dress code and diverse training opportunities await you!
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Strong problem-solving skills and proficiency in Google Suite preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Implementation Associate plays a key role in delivering an exceptional customer onboarding experience, supporting client retention initiatives through modular training, data services and design solutions. Working closely with senior team members, you’ll help guide clients through successful deployments and ensure they feel confident using our platform from day one.
Location: Leeds (LS15), on-site.
What You’ll Do
- Provide data & design services to customers such as importing files and creating reports or output documents.
- Facilitate modular feature-based training of Simpro Group’s products.
- Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
- Help with customer preparation sessions or assist with administrative and project-related initiatives.
- Facilitate feature-based workshops or group learning modules.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Work towards developing industry knowledge and business acumen.
- Pursue opportunities to promote customer features or add-on adoption.
What You’ll Bring
- Excellent troubleshooting, problem-solving, organisational, and questioning skills.
- Proficiency in Google Suite is preferred.
- A good understanding of cloud-based technologies and systems.
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
- Ideally, experience of working in a data driven environment.
- An ability to stay focused on assigned tasks.
- An inquisitive and solution focused mindset.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Implementation Associate in Leeds employer: Simpro
Contact Detail:
Simpro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Getting to know the team can give you insider info and make your application stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer onboarding and data services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in data-driven environments. This will highlight your fit for the Implementation Associate role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Implementation Associate in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Implementation Associate role. Highlight your experience with data services, training, and any relevant cloud-based technologies. We want to see how you can bring value to our team!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate excellent troubleshooting and organisational skills, so don’t hold back on sharing your success stories!
Be Personable: We’re all about being customer-centric, so let your personality shine through! Use a friendly tone in your cover letter and show us why you’d be a great fit for our team culture. Remember, we’re looking for someone who can connect with clients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Simpro
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the Simpro suite of products. Familiarise yourself with recent updates and features, as this will show your enthusiasm and readiness to support clients effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or troubleshot issues. This role requires excellent troubleshooting skills, so demonstrating your ability to think on your feet will impress the interviewers.
✨Practice Collaborative Scenarios
Since the Implementation Associate works closely with senior team members and clients, be ready to discuss how you’ve collaborated in previous roles. Think of specific instances where teamwork led to successful outcomes, as this aligns with their core value of being 'One Team'.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and client training initiatives. This not only shows your interest in the role but also your proactive approach to understanding how you can contribute to customer success right from day one.