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- Tasks: Be the friendly voice solving customer queries and making their day better.
- Company: Join a fun, progressive team at Simpro Group in Leeds.
- Benefits: Enjoy generous leave, private health insurance, and a relaxed office vibe.
- Other info: Opportunities for career growth and diverse training await you.
- Why this job: Make a real impact by helping customers and developing your skills.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Support Representative, you’ll be the friendly voice and trusted problem-solver at the heart of our support team. You’ll engage with Simpro Group customers and internal stakeholders, delivering professional, timely support that makes a real difference to their day.
Location: Leeds (LS15), on-site.
What You’ll Do
- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
- Ensure first contact response and resolution for non-complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr.CSRs, ensuring that they receive the necessary information to address and resolve these issues promptly.
What You’ll Bring
- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- Upbeat and proactive can-do attitude.
- Ability to demonstrate an understanding of supported product/suite of focus and can explain how configurations affect results.
- Able to demonstrate troubleshooting abilities by grasping the situation and knowing what part of the application is the likely root cause (profiles, settings, actions/workflows).
- Able to utilise knowledge base articles.
- An understanding or insight into trades industries would be advantageous.
- A good understanding of cloud based technologies and systems would be advantageous.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values:
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Customer Support Representative in Leeds employer: Simpro
Contact Detail:
Simpro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Simpro Group. Understand their products and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be friendly and clear. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle support queries effectively.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our Customer Support Representatives.
We think you need these skills to ace Customer Support Representative in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Customer Support Representative, you'll be the voice of our company!
Tailor Your CV: Make sure to tailor your CV to highlight your communication skills and any relevant experience in customer support. We love seeing how you've made a difference in previous roles, so include specific examples that showcase your problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Simpro Group!
How to prepare for a job interview at Simpro
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the product suite you'll be supporting. Understanding how the software works and common issues customers face will help you demonstrate your expertise and problem-solving skills during the interview.
✨Show Off Your Communication Skills
As a Customer Support Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to showcase your polite and friendly telephone manner.
✨Emphasise Your Customer-Centric Approach
During the interview, highlight your commitment to providing exceptional customer service. Share examples of how you've gone above and beyond to exceed customer expectations in previous roles, as this aligns perfectly with the company's core values.
✨Demonstrate Your Eagerness to Learn
The job requires a proactive attitude and a willingness to learn quickly. Be prepared to discuss how you've tackled new challenges in the past and express your enthusiasm for developing your skills in the trades industries and cloud-based technologies.