At a Glance
- Tasks: Manage customer accounts and drive growth in a fast-paced SaaS environment.
- Company: Join Simpro Group, a fun and progressive tech company.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Casual dress code and a supportive team culture await you.
- Why this job: Be the trusted partner for customers and make a real impact on their success.
- Qualifications: Experience in B2B Account Management and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base. This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.
Location: Leeds (LS15) On-site
What You’ll Do
- Customer Relationship & Account Health: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. Serve as the primary point of contact and customer advocate. Identify churn risks early and execute retention plans to maintain customer success.
- Expansions and Commercial Growth: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets. Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
- Strategic Engagement: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs. Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
- Customer Advocacy: Act as the voice of the customer internally ensuring feedback is captured and acted upon. Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.
What You’ll Bring
- Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
- Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
- Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
- A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values: We Are One Team, We Are Customer Centric, We Are Growth Minded, We Are Accountable, We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Account Manager in Leeds employer: Simpro
Simpro Group is an exceptional employer that prioritises employee well-being and professional growth, offering a generous benefits package including private health insurance, a robust pension scheme, and ample opportunities for career progression. Located in Leeds, our vibrant office culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our customers' success. Join us to be part of a supportive team that celebrates achievements and encourages personal development in a fast-paced SaaS environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simpro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simpro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simpro:Your cover letter is your chance to shine! Tell us why you want to work at Simpro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simpro!
How to prepare for a job interview at Simpro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
