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For Companies At a Glance
- Tasks: Manage customer accounts, drive retention, and identify growth opportunities in a fast-paced SaaS environment.
- Company: Join Simpro Group, a fun and progressive tech company focused on customer success.
- Benefits: Generous leave, private health insurance, pension scheme, and casual dress code.
- Other info: Opportunities for career progression and diverse training across product lines.
- Why this job: Make a real impact by helping customers succeed and grow with our innovative solutions.
- Qualifications: Experience in B2B Account Management or Customer Success, preferably in SaaS.
The predicted salary is between 35000 - 45000 £ per year.
Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base. This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.
Location: Reading RG1, on-site.
What You’ll Do
- Customer Relationship & Account Health: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. Serve as the primary point of contact and customer advocate. Identify churn risks early and execute retention plans to maintain customer success.
- Expansions and Commercial Growth: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets. Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
- Strategic Engagement: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs. Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
- Customer Advocacy: Act as the voice of the customer internally ensuring feedback is captured and acted upon. Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.
What You’ll Bring
- Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
- Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
- Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
- A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values: We Are One Team, We Are Customer Centric, We Are Growth Minded, We Are Accountable, We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Account Manager employer: Simpro
Contact Detail:
Simpro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research Simpro Group, their SaaS solutions, and their core values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to account management and customer success. Think about how you can demonstrate your past successes in retaining and expanding customer accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Simpro Group!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in B2B Account Management and any SaaS success stories. We want to see how you've driven customer success and growth!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples of how you’ve exceeded targets or improved customer relationships. We love seeing real-life applications of your talents.
Be Personable: Your application should reflect your exceptional interpersonal skills. Write in a friendly tone and let your passion for helping customers shine through. We’re looking for someone who can build rapport with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Simpro
✨Know Your Customers
Before the interview, dive deep into understanding the types of SMB and Mid-Market customers Simpro Group serves. Familiarise yourself with their challenges and how SaaS solutions can help them grow. This will show your potential employer that you’re not just interested in the role, but also in the success of their clients.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed accounts, exceeded renewal targets, or identified upsell opportunities. Use metrics to quantify your achievements, as this will demonstrate your ability to drive commercial growth effectively.
✨Master the Art of Communication
As an Account Manager, exceptional communication skills are key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you build rapport with clients and resolve issues, as well as how you advocate for customer needs within a company.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM software is essential, brush up on your Salesforce skills if you have experience with it. If not, take some time to learn the basics. Being able to discuss how you’ve used CRM tools to manage accounts and forecast sales will give you an edge in the interview.