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For Companies At a Glance
- Tasks: Lead and develop a team to enhance customer relationships and drive growth.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Generous leave, health insurance, pension scheme, and casual work environment.
- Other info: Opportunities for career progression and a supportive team culture.
- Why this job: Make a real impact by shaping account strategies and improving customer experiences.
- Qualifications: Experience in managing Account Management or Sales teams, preferably in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you’ll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro’s growth objectives.
Location: Reading, RG1, on-site. Leeds (LS15), on-site.
What You’ll Do
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Managers to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape the Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.
What You’ll Bring
- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g. as Head of or Director of Customer Success/Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
- Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills, diplomacy, tact etc.) and the ability to collaborate effectively across teams.
- Empathy for customers along with passion for revenue and growth.
- Strong analytical skills and a process-oriented mindset.
- Be tech savvy and have a genuine interest in software and products.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
Manager Account Management in Slough employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Account Management in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Manager of Account Management role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing teams and driving customer success. Share specific examples of how you've empowered your team and improved customer relationships.
✨Tip Number 3
Research the company inside out! Understand their values, culture, and what they’re looking for in a Manager of Account Management. This will help you tailor your conversations and show them you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Simpro.
We think you need these skills to ace Manager Account Management in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Account Management role. Highlight your experience in managing teams and driving customer success, as this is what we’re really looking for!
Showcase Your People Skills: We want to see how you’ve built strong relationships in your previous roles. Share specific examples of how you've empowered your team and fostered a positive culture – it’s all about those people skills!
Demonstrate Your Strategic Mindset: In your application, don’t forget to mention any strategies you’ve developed that led to customer growth or retention. We love seeing candidates who think strategically and can drive results!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Simpro Software
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management and customer retention. Be ready to discuss how you've driven revenue growth and reduced churn in previous roles. This shows you understand the commercial side of the position.
✨Empower Your Team
Think about how you can empower your future team of Account Managers. Prepare examples of how you've successfully built strong teams and fostered a positive culture. Highlight your experience with regular 1-1s and team meetings to ensure everyone is aligned.
✨Customer-Centric Mindset
Demonstrate your empathy for customers by sharing specific instances where you've gone above and beyond to meet their needs. Discuss how you’ve built successful relationships with executive stakeholders and how that has benefited the business.
✨Analytical Approach
Be prepared to talk about how you use data to inform your strategies. Share examples of how you've analysed customer data to improve team performance and measure the effectiveness of account management strategies. This will show your process-oriented mindset.