Job Context
The Sales Operations Analyst ensures that the processes surrounding participation, variation, execution, compliance, and administration of contracts are carried out efficiently and effectively. They liaise with customers and internal stakeholders to facilitate and process orders, adjustments, amendments, payments, terminations, negotiations, and other generalised requests to support the cross-functional collaboration of the broader Simpro Group teams.
What You’ll Do
- Process, update, and maintain customer orders and contract details within internal systems in line with strict policy, procedure and compliance
- Field, facilitate, create & process order amendments
- Manage general enquiries & subsequent orders related to ownership transfers, data migrations, contract renegotiation & renewals
- Work with other internal teams to manage and resolve contract queries, including disputes and negotiations.
- Effectively manage the handover of customers to implementation, bookings and stock teams post-sale, including creating any internal jobs, work orders, follow-up tasks, or notes.
- Other regular ad hoc duties (such as licence & billing audits, allowances, corrections, and data cleansing), as delegated by the Head of Department or other leaders from the Finance or Revenue Operations teams.
- Responsible for checking the financial health of new customers in line with agreed CV levels.
- Manage all incoming commercial enquiries, track interactions and maintain accurate and current customer records in the CRM.
What You’ll Bring
- 2+ years experience in a similar role
- High degree of organisation and initiative and a sharp eye for detail
- Demonstrated ability to adapt to fluctuating and changing priorities and procedures in a fast-paced and dynamic environment
- Exceptional communication skills
- Proficiency/experience with Salesforce or similar CRM tools
Our Core Values
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
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Sales Operations Coordinator employer: simPRO Software
At Simpro, we pride ourselves on being an innovative employer that champions a culture of collaboration and growth. Our office in Reading offers a dynamic work environment with generous benefits, including private health insurance, a robust pension scheme, and ample opportunities for career progression. Join us to be part of a forward-thinking team that is transforming the trade and field service industry through cutting-edge AI solutions, all while enjoying a supportive atmosphere that values diversity and celebrates success.
