At a Glance
- Tasks: Drive product adoption and expansion through customer engagement and technical expertise.
- Company: Join a fun, progressive organisation with a collaborative culture.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Enjoy a relaxed office environment and diverse training opportunities.
- Why this job: Make a real impact by helping customers unlock the full potential of our products.
- Qualifications: Experience in SaaS sales support and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals and helps customers realise additional value across the Simpro Group product portfolio.
What You’ll Do
- Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue.
- Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions.
- Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities.
- Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products.
- Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base.
- Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs.
- Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created.
- Understand and articulate how Simpro Group products integrate with each other and with the customer’s existing platform to deliver additional value.
- Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features.
- Gain and maintain deep product knowledge across Simpro Group’s portfolio, including new products and acquisitions as they are released.
- Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities.
- Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations.
What You’ll Bring
- Proven experience in a technical sales-support or sales engineering role within the SaaS industry.
- Experience in Field Service Management, Payments, or adjacent vertical software markets required.
- Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
- Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence.
- Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical audiences – internally and externally.
- Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer problems.
- Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.
- Proven ability to work cross-functionally and drive alignment across diverse stakeholders.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Solutions Specialist in Reading employer: Simpro Software
Simpro Group is an exceptional employer that fosters a collaborative and inclusive work culture, offering generous benefits such as private health insurance, a robust pension scheme, and ample opportunities for career progression. With a focus on employee growth and a supportive environment, team members are encouraged to engage in diverse training and networking opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Specialist in Reading
✨Tip Number 1
Get to know the company inside out! Research Simpro Group's products and their unique selling points. This way, when you get that interview, you can show off your knowledge and how you can help drive product adoption.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Solutions Specialist. Focus on your technical expertise and how you can bridge the gap between products and customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Simpro Group.
We think you need these skills to ace Solutions Specialist in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Solutions Specialist role. Highlight your experience in technical sales-support and SaaS, and don’t forget to mention any relevant achievements that showcase your ability to drive product adoption.
Showcase Your Communication Skills:Since this role requires excellent communication skills, use your application to demonstrate how you can articulate complex technical concepts. Consider including examples of how you've successfully engaged with customers in the past.
Highlight Cross-Functional Collaboration:We love teamwork! Make sure to mention any experiences where you've worked across different teams to achieve a common goal. This will show us that you can thrive in our collaborative environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simpro Software
✨Know Your Stuff
Make sure you have a solid understanding of Simpro Group's products and how they integrate with each other. Brush up on the technical features and be ready to explain how these can benefit potential clients. This will show that you're not just familiar with the products, but that you can also translate technical jargon into real-world benefits.
✨Engage with Confidence
Practice your communication skills to ensure you can articulate complex concepts clearly. During the interview, demonstrate your ability to engage with both technical and non-technical audiences. Use examples from your past experiences where you've successfully communicated product value to customers.
✨Show Your Outbound Skills
Since the role involves high-volume outbound activity, be prepared to discuss your experience in this area. Share specific strategies you've used to generate leads or cross-sell products in previous roles. Highlight your structured approach to managing daily outreach and how it has led to successful outcomes.
✨Be a Team Player
Emphasise your ability to work cross-functionally and collaborate with different teams. Share examples of how you've supported account managers or worked with leadership to drive customer adoption. This will showcase your agile mindset and commitment to fostering a culture of continuous improvement within the team.
