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- Tasks: Lead and develop a team to enhance customer relationships and drive commercial success.
- Company: Dynamic SaaS company focused on customer-centric growth.
- Benefits: Generous leave, health insurance, pension scheme, and casual dress code.
- Other info: Opportunities for career progression and diverse training available.
- Why this job: Make a real impact by shaping account strategies and improving customer experiences.
- Qualifications: Extensive experience in Account Management and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you’ll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro’s growth objectives.
Location: Reading, RG1, on-site. Leeds (LS15), on-site.
What You’ll Do:
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Managers to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.
What You’ll Bring:
- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
- Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams.
- Empathy for customers along with passion for revenue and growth.
- Strong analytical skills and a process-oriented mindset.
- Be tech savvy and have a genuine interest in software and products.
What We Can Offer You:
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values:
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
Manager - Management Accounts in Reading employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Management Accounts in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should know what makes them tick and how we can contribute to their goals. Tailor our answers to show how our experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! We can do mock interviews with friends or family to get comfortable with common questions. The more we practice, the more confident we'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Manager - Management Accounts in Reading
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your extensive experience in managing Account Management or Sales teams. We want to see how you've led teams to success and driven commercial outcomes, so don’t hold back on those achievements!
Be People-Focused: Since this role is all about empowering your team and building strong customer relationships, let us know how you’ve created a positive team culture and fostered effective collaboration. Share specific examples that showcase your people management skills.
Demonstrate Strategic Thinking: We’re looking for someone with a strategic mindset, so make sure to include any experiences where you’ve developed and executed successful strategies. Show us how you’ve maximised customer value and improved processes in your previous roles.
Tailor Your Application: Take the time to tailor your application to our job description. Use the same language and key phrases we’ve included to show that you understand what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Simpro Software
✨Know Your Numbers
As a Manager of Account Management, you'll need to demonstrate your understanding of key metrics. Brush up on customer retention rates, churn statistics, and revenue growth figures relevant to the SaaS industry. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This role requires excellent people management skills. Prepare examples that highlight your leadership style, particularly how you've empowered teams and fostered a positive culture. Think about specific instances where you resolved conflicts or motivated your team to achieve commercial goals.
✨Understand the Customer Journey
Familiarise yourself with the customer lifecycle and how account management plays a role in enhancing customer experience. Be prepared to discuss strategies you've implemented in the past to improve customer satisfaction and retention, and how you plan to apply those insights at Simpro.
✨Collaborate Across Teams
Since this position involves working closely with cross-functional teams, think of examples where you've successfully collaborated with other departments. Highlight your interpersonal skills and how you've navigated challenges to ensure a seamless customer experience. This will show your ability to represent the company effectively.