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For Companies At a Glance
- Tasks: Lead and develop a team to enhance customer relationships and drive growth.
- Company: Dynamic SaaS company focused on customer success and teamwork.
- Benefits: Generous leave, health insurance, pension scheme, and career progression.
- Other info: Join a supportive team with diverse training opportunities and a relaxed office culture.
- Why this job: Make a real impact by shaping account strategies and improving customer experiences.
- Qualifications: Extensive experience in Account Management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you’ll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro’s growth objectives.
What You’ll Do
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Managers to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.
What You’ll Bring
- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
- Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams.
- Empathy for customers along with passion for revenue and growth.
- Strong analytical skills and a process-oriented mindset.
- Be tech savvy and have a genuine interest in software and products.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
Manager Account Management in Reading employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Account Management in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Manager of Account Management role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing teams and driving customer success. When you get the chance to chat with potential employers, let them see how you can empower teams and improve customer relationships.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your strategic mindset and how you've driven commercial outcomes in past roles. Confidence is key!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen on being part of our growth-minded culture.
We think you need these skills to ace Manager Account Management in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Account Management role. Highlight your experience in managing teams and driving customer success, as this is what we’re really looking for!
Showcase Your People Skills: Since this role is all about leading a team and building strong relationships, don’t forget to emphasise your people management skills. Share examples of how you’ve empowered teams and fostered a positive culture.
Demonstrate Strategic Thinking: We want to see your strategic mindset! Include specific instances where you’ve developed or executed successful account strategies that led to customer growth and retention. Numbers speak volumes!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Simpro Software
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they align with your experience in account management and customer success. This will help you articulate how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you empowered your team to achieve commercial outcomes or improve customer relationships. This will demonstrate your capability as a people-focused manager.
✨Be Data-Driven
Since the role involves analysing customer data, come prepared with insights from your previous roles. Discuss how you’ve used data to drive strategy and improve performance. This shows you’re not just about relationships but also about results.
✨Ask Thoughtful Questions
Prepare questions that reflect your understanding of the role and the company’s challenges. Inquire about their current account management strategies and how they measure success. This shows your genuine interest and strategic mindset.