Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team to enhance customer relationships and drive growth.
- Company: Join a fun, progressive tech company focused on customer success.
- Benefits: Generous leave, private health insurance, flexible work options, and career development.
- Other info: Dynamic environment with opportunities for career progression and diverse training.
- Why this job: Make a real impact by shaping account strategies and improving customer experiences.
- Qualifications: Experience in managing Account Management or Sales teams, preferably in SaaS.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and people-focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You will be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you will help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro's growth objectives.
Location: Reading, RG1, on-site.
What You Will Do:
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Managers to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro's customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape the Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.
What You Will Bring:
- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g. as Head of or Director of Customer Success/Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
- Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills, diplomacy, tact etc.) and the ability to collaborate effectively across teams.
- Empathy for customers along with passion for revenue and growth.
- Strong analytical skills and a process-oriented mindset.
- Be tech-savvy and have a genuine interest in software and products.
What We Can Offer You:
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'.
- Talent Referral Programme – get rewarded for referring a friend to join our team.
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values:
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you would like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Manager, Account Management in Reading employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Account Management in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how you align with their values and how you can contribute to their growth. Be ready to share your past successes in account management!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We want you to feel confident and articulate when discussing your experience and how you can empower teams to build strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Simpro.
We think you need these skills to ace Manager, Account Management in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager of Account Management role. Highlight your leadership experience and any successes in customer retention or growth to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about account management and how you can contribute to our team. Share specific examples of how you've empowered teams and built strong customer relationships.
Showcase Your Analytical Skills: Since this role involves analysing data to drive strategy, be sure to mention any relevant experience you have with data analysis. We love candidates who can demonstrate how they've used data to improve processes or outcomes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Simpro Software
✨Know Your Stuff
Before the interview, dive deep into Simpro's products and services. Understand their value proposition and how they help customers. This will not only show your genuine interest but also allow you to discuss how you can enhance customer relationships and drive growth.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to managing teams. Share specific examples of how you've empowered your team in the past, fostered a positive culture, and achieved commercial goals. Highlighting your people management skills will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving customer frustrations or collaborating with cross-functional teams. Think of real-life examples where you've successfully navigated similar challenges, as this will demonstrate your strategic mindset and problem-solving abilities.
✨Emphasise Customer Centricity
Since the role is heavily focused on customer relationships, be ready to discuss how you’ve previously built strong partnerships with clients. Share stories that illustrate your empathy for customers and your passion for ensuring they receive exceptional value from the service.