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- Tasks: Deliver outstanding customer experiences and provide expert support via phone and chat.
- Company: Join Simpro Software, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy generous leave, private health insurance, and flexible work options.
- Why this job: Make a real impact by helping customers and solving their issues.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
- Other info: Opportunities for career growth and a supportive team environment await you.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Support Representative role at Simpro Software. As a Customer Support Representative, you’ll play a key role in delivering outstanding customer experiences and providing expert support to both Simpro Group customers and internal stakeholders.
Responsibilities:
- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer‑centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
- Ensure first contact response and resolution for non‑complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr.CSRs, ensuring that they receive the necessary information to address and resolve these issues promptly.
Qualifications:
- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- Upbeat and proactive can‑do attitude.
- Ability to demonstrate an understanding of the supported product/suite of focus and can explain how configurations affect results.
- Able to demonstrate troubleshooting abilities by grasping the situation and knowing what part of the application is the likely root cause (profiles, settings, actions/workflows).
- Able to utilize knowledge base articles.
- An understanding or insight into trades industries would be advantageous.
- A good understanding of cloud‑based technologies and systems would be advantageous.
Benefits:
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with 5% employer contribution.
- Generous Parental Leave Program.
- Home Office Allowance.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Enjoy up to 4 weeks a year of flexible "Work from Anywhere" time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Flexible working environment.
- Casual dress and relaxed office environment.
- Happy hours and office games.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
Core Values:
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Customer Support Representative in Reading employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Reading
✨Tip Number 1
Get to know the company inside out! Research Simpro Software, their products, and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common customer support scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your troubleshooting abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Simpro team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Representative in Reading
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service skills. We want to see how you’ve gone above and beyond to create positive experiences for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Demonstrate Your Eagerness to Learn: We love candidates who are keen to grow! Share examples of how you've quickly picked up new skills or knowledge in previous roles. This shows us you're ready to dive into our product suite.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Simpro Software
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the product suite you'll be supporting. Understanding how configurations affect results will help you answer questions confidently and show that you're eager to learn.
✨Show Off Your Communication Skills
As a Customer Support Representative, communication is key. Practice articulating your thoughts clearly and politely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling queries.
✨Demonstrate Your Troubleshooting Skills
Be prepared to discuss how you would approach troubleshooting a software issue. Think of examples from past experiences where you identified a problem and resolved it effectively. This will showcase your analytical skills and proactive attitude.
✨Emphasise Your Customer-Centric Approach
During the interview, highlight your commitment to providing outstanding customer experiences. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's core values.
