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For Companies At a Glance
- Tasks: Engage with customers to enhance their experience and ensure their success with our software.
- Company: Join a fun, progressive tech company that values teamwork and customer satisfaction.
- Benefits: Enjoy flexible working, generous leave, health insurance, and career development opportunities.
- Why this job: Make a real impact by helping customers thrive while growing your own skills.
- Qualifications: Experience in customer-facing roles and a passion for delivering exceptional service.
- Other info: Casual dress code, happy hours, and a supportive team environment await you!
The predicted salary is between 34000 - 51000 £ per year.
The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation of our products, and ultimately ensure the long-term success of customers.
What You’ll Do
- Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
- Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assist customers on updates to the software.
- Drive customer satisfaction through a number of support and account-based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
What You’ll Bring
- Experience in a customer-facing role – Customer Success Management, Account Management, or technical implementation in a SaaS company would be a benefit.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer-facing role would be a benefit.
- Be tech-savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Exceptional customer service and troubleshooting/problem solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with 5% employer contribution.
- Generous Parental Leave Program.
- Home Office Allowance.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to new tech.
- A discounts and cash back scheme.
- Flexible working environment.
- Casual dress and relaxed office environment.
- Happy hours and office games.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Customer Success Manager in Reading employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Simpro Software on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common Customer Success Manager scenarios. Think about how we’d handle customer issues or improve product utilisation. Role-playing with a friend can help us nail it!
✨Tip Number 3
Show off our tech-savvy side! Be ready to discuss how we’ve used software in past roles. Highlighting our ability to simplify complex topics will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to match what Simpro is looking for.
We think you need these skills to ace Customer Success Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in customer-facing roles and any relevant SaaS experience. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that show your customer-centric approach and problem-solving abilities. We love seeing how you’ve made a difference for customers before.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our fun and progressive culture, so don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simpro Software
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success management. Understand how to maintain customer relationships and drive satisfaction. Be ready to discuss your experience in resolving customer issues and improving product utilisation.
✨Showcase Your Communication Skills
Since this role involves regular communication with customers, prepare examples that highlight your interpersonal skills. Think of times when you built trust with clients or resolved conflicts effectively. This will demonstrate your ability to be a trusted advisor.
✨Be Tech-Savvy and Ready to Learn
Familiarise yourself with common business process software and be prepared to discuss how you've used technology to solve problems in the past. Show enthusiasm for learning new tools and how you can convey complex topics simply to customers.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific customer situations. Think through scenarios where you identified inefficiencies or improved workflows. This will help you illustrate your proactive approach and problem-solving skills during the interview.
