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- Tasks: Lead and develop a team to enhance customer relationships and drive business growth.
- Company: Dynamic SaaS company focused on customer success and innovative solutions.
- Benefits: Generous leave, private health insurance, life insurance, and pension scheme.
- Other info: Join a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping account strategies and enhancing customer experiences.
- Qualifications: Extensive experience in account management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you’ll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro’s growth objectives.
Location: Reading, RG1, on-site. Leeds (LS15), on-site.
What You’ll Do:
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Managers to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape the Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.
What You’ll Bring:
- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g. as Head of or Director of Customer Success/Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
- Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills, diplomacy, tact etc.) and the ability to collaborate effectively across teams.
- Empathy for customers along with passion for revenue and growth.
- Strong analytical skills and a process-oriented mindset.
- Be tech savvy and have a genuine interest in software and products.
What We Can Offer You:
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike.
Manager Account Management employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Manager of Account Management role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving customer success. Share specific examples of how you've improved processes or boosted customer satisfaction.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Simpro, and express your interest in their Account Management team. You never know when an opportunity might arise!
✨Tip Number 4
Keep it real! During interviews, be authentic and show your passion for customer relationships and team leadership. Employers love candidates who can genuinely connect with their values and culture, so let your personality shine through!
We think you need these skills to ace Manager Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager, Account Management. Highlight your experience in managing teams and driving customer success, as well as any relevant SaaS experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how your skills align with our goals at StudySmarter. Be sure to mention specific achievements that demonstrate your ability to lead and grow teams.
Showcase Your People Skills: Since this role is all about building relationships, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully managed teams and fostered a positive culture. We love seeing candidates who can connect with others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Simpro Software
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management and customer retention. Be ready to discuss how you've driven revenue growth and reduced churn in your previous roles. This shows you understand the commercial side of the position.
✨Showcase Your Leadership Style
Prepare examples that highlight your people management skills. Think about times when you've empowered your team or resolved conflicts effectively. This will demonstrate your ability to build a positive team culture, which is crucial for this role.
✨Understand the Company’s Strategy
Research Simpro’s current account management strategies and be prepared to discuss how you can contribute to their goals. Showing that you’ve done your homework will impress the interviewers and help you align your vision with theirs.
✨Be Ready to Collaborate
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with other departments. Highlighting your interpersonal skills and ability to foster teamwork will be key to showcasing your fit for the position.