At a Glance
- Tasks: Resolve complex technical issues and collaborate with teams for effective solutions.
- Company: Join Simpro Software, a leader in SaaS solutions with a supportive culture.
- Benefits: Enjoy competitive pay, training opportunities, and a chance to grow your skills.
- Other info: Dynamic role with opportunities for career advancement and teamwork.
- Why this job: Make a real difference by solving problems and improving products.
- Qualifications: Strong technical knowledge in SaaS and excellent customer service skills.
The predicted salary is between 45000 - 50000 £ per year.
Simpro Software is looking for a Customer Support Technician, Level 2 to resolve complex technical issues and collaborate with various departments for effective solutions. This role requires strong technical knowledge and excellent customer service skills.
Key responsibilities include:
- Managing ticket workloads
- Providing training to Level 1 technicians
- Actively participating in product improvement initiatives
Strong experience in SaaS platforms and problem-solving capabilities are required.
SaaS Support Technician II – Complex Issues in Leeds employer: Simpro Software
At Simpro Software, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a SaaS Support Technician II, you will benefit from ongoing professional development opportunities, a supportive team environment, and the chance to make a real impact on our product and customer satisfaction. Located in a vibrant area, we offer a dynamic workplace where your contributions are valued and recognised.
