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- Tasks: Coordinate installations, manage schedules, and ensure seamless communication between customers and engineers.
- Company: Join a fun and progressive tech company with a supportive team culture.
- Benefits: Generous leave, private health insurance, pension scheme, and career development opportunities.
- Why this job: Be the key player in delivering impactful installations and enhancing customer experiences.
- Qualifications: Experience in fast-paced customer service and proficiency in scheduling and CRM systems.
- Other info: Casual dress code, diverse training opportunities, and recognition awards await you!
The predicted salary is between 30000 - 40000 £ per year.
The Installations Coordinator plays a pivotal role in delivering a seamless end-to-end installation experience. Acting as the central point of contact between customers, field engineers and internal teams, you’ll take ownership of installations from initial scheduling through to successful completion. This is a fast-paced, hands-on role where no two days are the same - balancing live schedules, proactively resolving issues and ensuring every job stays on track.
You’ll manage engineer bookings, monitor real-time dashboards, troubleshoot delays and swiftly reorganise failed or incomplete jobs. Alongside this, you’ll support commissioning activities, raise purchase orders and invoices, coordinate stock dispatch and keep systems accurately updated. You’ll also play a key part in delivering large-scale rollout projects, helping the business hit critical deadlines and performance targets.
Location: Leeds LS15, on-site.
What You’ll Do:
- Liaise with customers and engineers to agree suitable appointments.
- Schedule all work onto Engineers devices.
- Monitor active dashboard and schedules at all times.
- Proactively deal with any engineer lateness.
- Raising PO’s and invoices for jobs.
- Log and follow up on any failed jobs or re-visits.
- Reschedule any failed appointments or incomplete work.
- Request stock dispatches.
- Update system with relevant notes.
- Monitor large rollouts to ensure completion within specified target.
- Deal with all telephone installation enquiries.
- Manage Installations/bookings in a timely manner, ensuring deadlines/SLA’s are met.
- Ensure customer service is adhered to at all levels.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring:
- Experience working in fast-paced customer service roles, ideally within the telematics/technology industry.
- Previous experience liaising with third party technicians and engineers and engaging in scheduling activities.
- Proficiency in Google suite of products.
- Confident using CRM, ERP, or job management systems to track progress and update records accurately.
- High attention to detail, particularly when raising purchase orders, invoices and updating job notes.
- Clear and professional communication skills when dealing with customers, engineers and internal teams.
What We Can Offer You:
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Installations Operations Coordinator in Leeds employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Operations Coordinator in Leeds
✨Tip Number 1
Get to know the company inside out! Research Simpro Group and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Installations Operations Coordinator, you'll be liaising with customers and engineers all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've successfully managed schedules or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment and show that you can keep things on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Installations Operations Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installations Operations Coordinator role. Highlight any previous experience in customer service or scheduling, as this will show us you understand the fast-paced nature of the job.
Showcase Your Communication Skills: Since you'll be liaising with customers and engineers, it's crucial to demonstrate your clear and professional communication skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key for this role, especially when it comes to raising purchase orders and updating job notes. Make sure to mention any experiences where your attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Simpro Software
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Installations Operations Coordinator role. Familiarise yourself with the key responsibilities like scheduling, managing engineer bookings, and troubleshooting delays. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with customers and engineers, be ready to share examples of how you've excelled in customer service roles. Highlight any experience you have in fast-paced environments and how you’ve successfully resolved issues or managed schedules under pressure.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of specific scenarios where you had to balance multiple tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Tech Savvy
As proficiency in Google Suite and CRM systems is essential, be prepared to discuss your experience with these tools. If you have examples of how you've used technology to improve processes or track progress, share those during the interview to showcase your capabilities.