At a Glance
- Tasks: Lead the Account Management strategy and build a high-performing team for customer success.
- Company: Join a fun, progressive organisation with a focus on growth and collaboration.
- Benefits: Generous leave, private health insurance, pension scheme, and casual dress code.
- Other info: Opportunities for career progression and diverse training available.
- Why this job: Make a real impact by driving customer retention and long-term partnerships.
- Qualifications: Experience in Account Management and strong leadership skills required.
The predicted salary is between 80000 - 100000 € per year.
The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long‑term partnership success. This role is focused on building a high‑performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base. As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions.
Location: Leeds (LS15), on‑site 5‑days a week.
What You’ll Do
- Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved.
- Develop and execute strategies to maximise the value customers get from the platform.
- Drive revenue growth and retention of customers.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy.
- Support, grow and develop AM leaders, monitor their success, and provide highly effective line management.
- Recruit, induct and onboard new members of the AM team.
- Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
- Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
- Work with others to define (and continuously refine) AM best practices and process across the global team.
- Lead by example, by taking a hands‑on approach with customers, demonstrating what best‑in‑class looks like both in terms of operational effectiveness and client communication.
What You’ll Bring
- Solid experience within Account Management, Customer Success or commercial customer‑facing functions, alongside senior leadership experience (for example as a Head of or Director of Customer Success / Account Management), ideally within a high‑growth SaaS environment.
- Proven experience leading, scaling and developing high‑performing quota‑carrying Account Management or Customer Success teams, with a strong track record of driving upsell, cross‑sell, renewals, and revenue growth across existing customer accounts.
- A strategic and commercially minded leader with the ability to translate business insight into impactful customer and growth strategies.
- Demonstrable success in owning and delivering against commercial targets, driving customer retention, expansion and long‑term account growth.
- Exceptional leadership and people management skills, with experience building engaged, collaborative and high‑performing teams.
- Ability to foster a strong and positive team culture through effective coaching, regular 1‑1s, transparent communication and a proactive approach to problem‑solving and team development.
- Outstanding customer relationship management skills, with the ability to build trusted, profitable and long‑lasting partnerships with senior and executive stakeholders.
- Strong interpersonal and influencing skills, including emotional intelligence, empathy, negotiation, diplomacy and confident conflict resolution.
- A customer‑centric mindset balanced with a passion for commercial success, revenue generation and business growth.
- Highly analytical and process‑driven, with the ability to use data and insights to inform decision‑making and improve team performance.
- Tech‑savvy with a genuine passion for software, technology and delivering value through products and solutions.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Director, Account Management in Leeds employer: Simpro Software
At Simpro, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Leeds that fosters collaboration and innovation. Our commitment to employee growth is evident through diverse training opportunities, generous benefits including private health insurance and a robust pension scheme, and a supportive environment that celebrates success and encourages career progression. Join us to be part of a dynamic team where your contributions are valued and you can make a meaningful impact on customer relationships and business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in Account Management. When you get the chance to chat with potential employers, share these stories to demonstrate how you can drive customer success.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Prepare for interviews by researching the company’s values and culture. At StudySmarter, we value teamwork and customer-centric approaches. Tailor your responses to show how you align with our mission and how you can contribute to our growth.
We think you need these skills to ace Director, Account Management in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Account Management role. Highlight your leadership experience and any successes in customer retention and growth to catch our eye!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers and data where possible to show how you’ve driven revenue growth or improved customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to express your passion for customer success and how your strategic mindset can contribute to our goals at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Simpro Software
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your ability to drive revenue and customer retention. Be prepared to discuss specific metrics from your previous roles, such as upsell rates or churn reduction percentages. This shows you understand the commercial side of account management.
✨Showcase Leadership Skills
Highlight your experience in building and leading high-performing teams. Share examples of how you've coached team members to success and fostered a positive team culture. This will resonate well with the interviewers who are looking for someone to empower their team.
✨Be Customer-Centric
Prepare to discuss how you've championed customer needs in past roles. Share stories that illustrate your ability to build long-lasting relationships and how you've used customer feedback to drive improvements. This aligns perfectly with the company's core value of being customer-centric.
✨Demonstrate Strategic Thinking
The role requires a strategic mindset, so be ready to talk about how you've developed and executed successful account management strategies. Discuss how you've used data to inform decisions and improve performance, showcasing your analytical skills and tech-savviness.
